eStore – Encrypted Download Links Not Working with Mobile Devices

[miyu]

Hi-

Would you be able to help me solve a problem I have with your eStore plugin?

All of my readers who use mobile devices absolutely fail to download my free Ebook via the encrypted download links generated by eStore.

The desktop/laptop users seem to do fine, however.

Every time the mobile-devise-using reader contacts me about his or her failed downloads, I end up spending 15-20 minutes to send my apology e-mail with a non-encrypted download link to the reader.

Unfortunately(?), most of my readers use mobile devices, including iPad.

Are there any particular reasons why only mobile device users always fail to download my PDF files via encrypted download links?

Is there a way to solve this problem on my end?

Thank you in advance for your help,

-Miyu

[admin]

Is it mostly android or ios devices that are having the issue? What is the extension of the file that you are giving to the users?

[wzp]

Does this issue ONLY affect Apple product users? If so, it is something Apple deliberately does:

https://support.tipsandtricks-hq.com/forums/topic/customer-trying-to-download-mp3s-on-ipad

[miyu]

Thank you for your prompt answers.

The extension of my file is “pdf”. I’m also using your PDF Stamper together with eStore.

I did ask around about the devices they tried with. Their answers were always either Android or iOS devices.

There are some readers who own both mobile devices and desktop/laptop PCs, but I get a feeling that many of my readers use only mobile devices.

I checked Google Analytics Dashboard on my web site this morning. According to the statistics:

-iOS: 67.5%

-Android: 28.1%

-Windows: 3.5%

-Macintosh: 0.9%

The same mobile users who could not download my stamped pdf files off the encrypted links were able to download exactly the same stamped pdf files off the regular links (not encrypted), which I manually sent to them.

So I have to assume that the mobile devices are, for some reason, not properly handling encrypted download links although I’m still hoping there may be a way to work around it on my end…

Thanks in advance,

-Miyu

[admin]

Lets try the different download methods to see if one of those can handle this task better on your site. Please see the following post:

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods

Try the different methods and test on a mobile devices to see what kind of result you get.

[miyu]

Hi-

I’ll definitely try all of the methods and carefully compare their results.

Thank you so much for your advice!

-Miyu

[Author]

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