eStore – emails don't go out to buyer

[papermache]

I tested my buy buttons. I go to paypal, the charge goes through and I’m taken to the right thank you page where I can download the pdf. And I receive the seller’s notification email. I do not receive the buyer’s email.

The contents of the ipn_handle_debug file is below. It says “success” quite often, but I still didn’t get the buyer’s email, and I made two different purchases with the same result. A page that I did a test on is here – http://www.ultimatepapermache.com/paper-mache-raccoon-part-1-the-armature :

[12/15/2016 12:38 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 7.4.2

[12/15/2016 12:38 AM] – SUCCESS :Post string : transaction_subject=&payment_date=16%3A37%3A37+Dec+14%2C+2016+PST&txn_type=web_accept&last_name=Good&receipt_id=5364-0877-6046-2453&residence_country=US&item_name=Raccoon+Pattern&payment_gross=5.00&mc_currency=USD&business=jonni%40ultimatepapermache.com&payment_type=instant&protection_eligibility=Ineligible&verify_sign=ABr7TF1VNJRHrFfJkVMfCcSa87ETAIcKWqscQ5zZcJAu5W3IC1fFtIAx&payer_status=unverified&payer_email=jonni%40howtothinkthin.com&txn_id=5KK14550B7527570L&quantity=1&receiver_email=jonni%40ultimatepapermache.com&first_name=Jonni&payer_id=FW9TA9T4LUUHN&receiver_id=HHM5MSE7ZT7UE&item_number=8&payment_status=Completed&payment_fee=0.45&mc_fee=0.45&mc_gross=5.00&custom=ip%3D86.175.122.121&charset=windows-1252&notify_version=3.8&ipn_track_id=c199dfcacf411&

[12/15/2016 12:38 AM] – SUCCESS :Checking if PayPal IPN response is valid

[12/15/2016 12:38 AM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr

[12/15/2016 12:38 AM] – SUCCESS :IPN successfully verified.

[12/15/2016 12:38 AM] – SUCCESS :Creating product Information to send.

[12/15/2016 12:38 AM] – SUCCESS :Transaction Type (Buy Now/Subscribe): web_accept

[12/15/2016 12:38 AM] – SUCCESS :Item Number: 8

[12/15/2016 12:38 AM] – SUCCESS :Item Name: Raccoon Pattern

[12/15/2016 12:38 AM] – SUCCESS :Item Quantity: 1

[12/15/2016 12:38 AM] – SUCCESS :Item Price: 5.00

[12/15/2016 12:38 AM] – SUCCESS :Item Shipping:

[12/15/2016 12:38 AM] – SUCCESS :Item Currency: USD

[12/15/2016 12:38 AM] – SUCCESS :Price paid: 5.00, True price: 1

[12/15/2016 12:38 AM] – SUCCESS :Value of the reference text field for this product:

[12/15/2016 12:38 AM] – SUCCESS :Generating encrypted download link for this product.

[12/15/2016 12:38 AM] – SUCCESS :Download Link: [hidden]

[12/15/2016 12:38 AM] – SUCCESS :Incremental counter value for PayPal checkout: 314

[12/15/2016 12:38 AM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[12/15/2016 12:38 AM] – SUCCESS :Product Email successfully sent to jonni@howtothinkthin.com.

[12/15/2016 12:38 AM] – SUCCESS :Notify Email successfully sent to jonni@ultimatepapermache.com.

[12/15/2016 12:38 AM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[12/15/2016 12:38 AM] – SUCCESS :Product ID: 8. Current available copies value: Sales count value: 0

[12/15/2016 12:38 AM] – SUCCESS :New available copies value: New sales count value: 1

[12/15/2016 12:38 AM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[12/15/2016 12:38 AM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[12/15/2016 12:38 AM] – SUCCESS :Not using the WP Affiliate Platform plugin.

[12/15/2016 12:38 AM] – SUCCESS :Paypal class finished.

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[papermache]

I thought I should mention – even thought the file says the email was sent to jonni@howtothinkthin.com, it did not appear in my inbox or in the email section of my hosting service. The system thinks it sent the email, but it didn’t. I used a different email the first time, and that one didn’t go anywhere either. I use MailWasher, so losing an email in a spam folder is not an issue.

[papermache]

I stand corrected – one of the emails finally showed up, but six hours after the purchase. I’ll contact my hosting company to see why that might have happened. It doesn’t appear to be a problem with the plugin, and buyers do get instant access to their file through the thank you page.

So – ignore this thread.

[wzp]

By any chance, are you using GoDaddy?  

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