eStore – email not sending from WP Mail SMTP Plugin

[jeremyoaks]

I recently purchased the eStore plugin, and I already had WP Mail SMTP plugin setup and working. I’m trying to get an email to send to customers after purchase with the License Manager plugin code. I enabled debugging, and the log below shows the plugin seems to be sending the email. However, it’s not being received (I’m sending via Amazon SES, and the emails never arrive to my server to be send to clients).

My WordPress is hosted on a Ubuntu server, and even though I’ve selected the check box to send via the WordPress email function I see in the /var/log/mail.log file that the email seems to try and send via sendmail (log below). I’ve followed the Amazon guide to try and configure SES for sendmail, but that did not resolve my issue.

Any assistance would be greatly appreciated.

[04/01/2020 5:58 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 8.1.5

[04/01/2020 5:58 PM] – SUCCESS :Post string : mc_gross=1.00&protection_eligibility=Eligible&address_status=confirmed&payer_id=RP258RRTVAFTC&a…[removed]…….&ipn_track_id=c5454e913e2b2&

[04/01/2020 5:58 PM] – SUCCESS :Checking if PayPal IPN response is valid

[04/01/2020 5:58 PM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr

[04/01/2020 5:58 PM] – SUCCESS :IPN successfully verified.

[04/01/2020 5:58 PM] – SUCCESS :Creating product Information to send.

[04/01/2020 5:58 PM] – SUCCESS :Transaction Type (Buy Now/Subscribe): subscr_payment

[04/01/2020 5:58 PM] – SUCCESS :Item Number: 2

[04/01/2020 5:58 PM] – SUCCESS :Item Name: Database Tuner Test

[04/01/2020 5:58 PM] – SUCCESS :Item Quantity: 1

[04/01/2020 5:58 PM] – SUCCESS :Item Price: 1.00

[04/01/2020 5:58 PM] – SUCCESS :Item Shipping:

[04/01/2020 5:58 PM] – SUCCESS :Item Currency: USD

[04/01/2020 5:58 PM] – SUCCESS :Price paid: 1.00, True price: 0

[04/01/2020 5:58 PM] – SUCCESS :Value of the reference text field for this product:

[04/01/2020 5:58 PM] – SUCCESS :Generating encrypted download link for this product.

[04/01/2020 5:58 PM] – SUCCESS :Download Link: [hidden]

[04/01/2020 5:58 PM] – SUCCESS :Incremental counter value for PayPal checkout: 3

[04/01/2020 5:58 PM] – SUCCESS :This is a subscription product. The overriding the product price and details tag.

[04/01/2020 5:58 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[04/01/2020 5:58 PM] – SUCCESS :About to send buyer notification email. From Email Address Value: support[at]automationtheory.org

[04/01/2020 5:58 PM] – SUCCESS :Product Email successfully sent to kjhammer920[at]gmail.com.

[04/01/2020 5:58 PM] – SUCCESS :Applying filter – eStore_seller_notification_email_body_filter

[04/01/2020 5:58 PM] – SUCCESS :Notify Email successfully sent to jeremy.oaks[at]automationtheory.org.

[04/01/2020 5:58 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[04/01/2020 5:58 PM] – SUCCESS :Product ID: 2. Current available copies value: Sales count value: 2

[04/01/2020 5:58 PM] – SUCCESS :New available copies value: New sales count value: 3

[04/01/2020 5:58 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[04/01/2020 5:58 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[04/01/2020 5:58 PM] – SUCCESS :Not using the WP Affiliate Platform plugin.

[04/01/2020 5:58 PM] – SUCCESS :Paypal class finished.

Apr 2 21:51:48 automationtheory sendmail[20365]: 032LpmJj020365: from=www-data, size=938, class=0, nrcpts=1, msgid=<7c94aab7a84a8b7535f10ccba29ea8e6@automationtheory.org>, relay=www-data@localhost

Apr 2 21:51:48 automationtheory sm-mta[20366]: 032LpmDX020366: from=<www-data@automationtheory.org>, size=1091, class=0, nrcpts=1, msgid=<7c94aab7a84a8b7535f10ccba29ea8e6@automationtheory.org>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]

Apr 2 21:51:48 automationtheory sendmail[20365]: 032LpmJj020365: to=kjhammer920@gmail.com, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30938, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (032LpmDX020366 Message accepted for delivery)

Apr 2 21:51:48 automationtheory sm-mta[20368]: 032LpmDX020366: SYSERR(root): 0.0.0.0. config error: mail loops back to me (MX problem?)

Apr 2 21:51:48 automationtheory sm-mta[20368]: 032LpmDX020366: to=<kjhammer920@gmail.com>, ctladdr=<www-data@automationtheory.org> (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=121091, relay=0.0.0.0. [0.0.0.0], dsn=5.3.5, stat=Local configuration error

Apr 2 21:51:48 automationtheory sm-mta[20371]: 032Lpm94020371: localhost [127.0.0.1] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA-v4

Apr 2 21:51:48 automationtheory sm-mta[20368]: 032LpmDX020366: 032LpmDX020368: DSN: Local configuration error

Apr 2 21:51:48 automationtheory sendmail[20370]: 032LpmTY020370: from=www-data, size=2219, class=0, nrcpts=1, msgid=<ee7be915fc543cf4387a0a59064584f7@automationtheory.org>, relay=www-data@localhost

Apr 2 21:51:48 automationtheory sm-mta[20368]: 032LpmDX020368: to=<www-data@automationtheory.org>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=60000, dsn=2.0.0, stat=Sent

Apr 2 21:51:48 automationtheory sm-mta[20373]: 032LpmEx020373: <jeremy.oaks@automationtheory.org-wordpress>… User unknown

Apr 2 21:51:48 automationtheory sendmail[20370]: 032LpmTY020370: to=jeremy.oaks@automationtheory.org, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32219, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown

Apr 2 21:51:48 automationtheory sm-mta[20373]: 032LpmEx020373: from=<www-data@automationtheory.org>, size=2219, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]

Apr 2 21:51:48 automationtheory sm-mta[20368]: 032LpmDX020368: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=60000, dsn=2.0.0, stat=Sent

[admin]

This looks like an issue external to the WP eStore plugin.

If you do a test email sending from the SMTP plugin, does the email get delivered?

[jeremyoaks]

Yes, all other email functions are working as expected.

[jeremyoaks]

My main concern is to show the customer the license key they purchased. Is there a way to show that on the thank you page with a shortcode when the users are redirected back to my website?

[wzp]

Is there a way to show that on the thank you page with a shortcode when the users are redirected back to my website?

Have you done the following?

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

The license key will get displayed (if any) along with the product download link on the thank you page when you do that.

[admin]

Does that SMTP plugin provide an email sending log where you can check to see if the “sale notification” email was processed by it or not?

[jeremyoaks]

I’ve followed that guide, and the download link shows, but I don’t see the license code (screenshot here: automationtheoryorg-my.sharepoint.com/:i:/g/personal/jeremy_oaks_automationtheory_org/ETWEJgHFtZRApFneqF9Xs7oBC70zjv-hT0puqZnsxFo_xQ?e=QRIVEe )

The SMTP Plugin has logging but they consider it a premium feature, and I have not purchased a license for it.

Since I host my own server (and I’m a DBA) I’m thinking of using a script that reads the wp_lic_key_tbl and sends the email through the script as a workaround for now.

Would you recommend a different SMTP plugin?

[admin]

You could try this one (if it doesn’t work then you can switch it back to what you have now):

https://wordpress.org/plugins/easy-wp-smtp/

[jeremyoaks]

That fixed my issue. Thank you very much!

[admin]

Glad to hear that.

[Author]

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