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eStore – email link missing for digital product update

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › eStore – email link missing for digital product update

Tagged: digital update, download link sender, no link, product update

  • This topic has 6 replies, 2 voices, and was last updated 11 years, 12 months ago by bgburton66.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 16, 2013 at 4:33 pm #9093
    bgburton66
    Member

    I am selling digital books in multiple formats using the digital product variations. When a past customer attempts to update their book they receive an email with no download link.

    The email just has “Product download links:” and is then blank for the rest of the message.

    I have several books available using digital product variations and none of them will send the updated product link. I have had this problem for some time and not been able to resolve it.

    eStore version – 6.9.6.8 WordPress version – 3.5.1

    Plugins:

    eStore Order Management Addon (problem existed prior to installation)

    eStore Product Specifc Post Payment Actions (problem existed prior to installation)

    Extra Shortcodes for WP eStore

    WP Affiliate Platform

    Akismet

    All In One SEO Pack

    Google Analyticator

    Google XML Sitemaps

    GTranslate

    Page Links To

    pageMash

    Simple:Press

    W3 Total Cache

    WP eMember

    WP FB Like

    WP PDF Stamper

    WPtouch

    May 17, 2013 at 5:05 am #55675
    admin
    Keymaster

    Just to be sure so I know where to look…. you are referring to the email sent by the following shortcode correct?

    [wp_eStore_download_link_sender]

    May 20, 2013 at 6:30 pm #55676
    bgburton66
    Member

    Sorry for the slow reply, I’ve been traveling.

    Yes, that is the shortcode that I am using. It is on this page: [http://www.burtonsmediagroup.com/books/book-update/]

    May 21, 2013 at 12:17 am #55677
    admin
    Keymaster

    Okay thank you. It is likely the digital variation configuration has gone wrong. Lets start by enabling debug. Please go to the eStore plugin settings and enable debug. Then use the download link sender feature from that page and then share the content of the “eStore_post_payment_debug.log” file so I can analyze it.

    May 23, 2013 at 1:54 am #55678
    bgburton66
    Member

    Thank you, here are the results:

    [05/23/2013 1:49 AM] – SUCCESS :Generating download link for digital variation…

    [05/23/2013 1:49 AM] – SUCCESS :Matching digital variation to: PDF

    And here is the resulting email:

    Product download links:

    That was it.. no link.

    Again, thank you for your assistance in trouble shooting this!

    May 24, 2013 at 1:13 am #55679
    admin
    Keymaster

    Thank you for the details. I have applied some changes in the extra shortcodes addon plugin which should solve this. Please download a new copy of the extra shortcodes addon and try it out. You can download the eStore addons from here:

    https://support.tipsandtricks-hq.com/forums/download-addons.php

    May 24, 2013 at 4:12 am #55680
    bgburton66
    Member

    Awesome! That fixed it, thank you!!

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