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Hi,
I added a new product to my eStore in July and had sporadic issues with customers not being able to download. I assumed it was due to the file size being very large, gave downloading advice to customers, and each time it resolved with some persistence. This had never happened in the past full year of using eStore with another product, all very big not quite as large. Then at some point last week the download for the new product stopped working at all.
The file downloads quickly and perfectly directly from my web hosting cpanel file manager where I have it stored. I’ve tried a few times from eStore links (as have unhappy customers) and they just don’t work. It will look like it has downloaded from the eStore encrypted link but when you click on the downloaded .zip file there’s an error message that it’s empty.
As far as I know, nothing was changed in the interim and I don’t see anything amiss in any of my plugin settings.
Again, my other product downloads are working perfectly. This one worked about 95% of the time for a few months. Now it is working 0% of the time.
I’m stumped, and I appreciate your help so much! Thank you!!!
Kelly
What kind of file is it, and what is its size? Have you checked the following checklist?
https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte
If it is an unusually large file; you may want to just host it on Amazon S3 and use the eStore Amazon S3 integration feature:
Even if you can prove that you changed absolutely nothing on your server; it is possible for things like this to change; either because of something your hosting provider did, or because you are using a shared server and some of your “neighbors” are using more resources of the physical underlying server that you all share.
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