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So, there is a very specific glitch or just incorrect coding in how the date range and pages within any selected date work in the Download Links log feature. This costs us money because if we can’t prove that a customer who filed a dispute with PayPal or Stripe downloaded our product, we will lose the dispute, which is exactly how I have discovered this issue today.
I have a Stripe dispute that I need to respond to before Sep 14th, otherwise we’ll lose this money (and all future disputes like this).
It will probably be faster if you just videos from our employees to save time and you’ll see what exactly the problem is:
Video #1: [https://www.loom.com/share/48222236bb58463b80310670eb9f21eb]
Erica shows me how she has been handling this issue, but that still does not solve the problem:
[https://www.loom.com/share/ec972a404c274ff5b021792d016ad8dc]
It would really be amazing if they just could add a simple export button on that page – searching for anything in this log is super difficult!
The pagination is causing an issue there. I have made an improvement to the addon so it can show all the items in that one page (instead of trying to use pagination).
Please download a new copy of the download stats addon now and try with that.
How difficult would it be to add an export feature to this part of the plugin?
Is that something you could do? Is there somewhere I can suggest a feature?
Is there somewhere I can suggest a feature?
If you’d rather not wait, you can request a custom work order quote:
I requested a custom work order quote on last week and have not heard back from your team. Just seeing if you received it!
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