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The estore download links were set up and working fine. Then at some point the download page started giving an error:
“Forbidden
You don’t have permission to access /blog/wp-content/plugins/wp-cart-for-digital-products/download.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
Using the latest version of WordPress and the estore plugin. The blog where the shop exists is set up in a subfolder of the domain.
The downloads were all moved to a different folder within the blog root, the download links were updated to the new URLs. At some point after this the download links starting giving this error. I have tried putting the products in the ‘downloads’ folder within the estore plugin, and uploading to the media library. In each case the download link was changed to the new location, and in each case the same error occurred.
The debug logging has been turned on but the download_manager_debug.log is empty.
Here is a download link to the sample book that comes with the plugin, it has been moved into the folder where all the other downloads are:
[http://www.coryellekramer.com/blog/wp-content/plugins/wp-cart-for-digital-products/download.php?file=vsiFuuDM3SYQxlsoNw%3D%3D]
Let me know if you need any more information or site access.
Hi, do you have any security plugin installed on your site?
Can you download a file if you directly enter the URL (the actual location of the file) in the browser address bar?
This checklist can be very helpful:
https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte
I have tried putting the products in the ‘downloads’ folder within the estore plugin
That’s really not necessary. You can simply use the “upload” option next to the Digital File URL field to upload your file.
You don’t have permission to access /blog/wp-content/plugins/wp-cart-for-digital-products/download.php on this server.
Make sure the download.php file has the chmod permissions value of 755 assigned to it, along with the “/blog/wp-content/plugins/wp-cart-for-digital-products” directory that it is in.
Thank you wzp, both the download.php file and the plugin folder (as you specified) have chmod permissions of 755. Still getting the same error message.
Thank you wpCommerce.
– Yes I can download the file with no problem when I enter the URL of the file directly into my address bar.
– I’ve gone through everything in the checklist, still having the problem.
Let’s try something…
In the eStore plugin directory, please create a “test.php” file that contains the following 3 lines:
<?php
echo ‘Hello World!’
?>
Make sure the chmod attributes on test.php are 755.
Now try to execute the file…
[http://www.coryellekramer.com/blog/wp-content/plugins/wp-cart-for-digital-products/test.php]
Do you get an error? If you do, you need to get your hosting provider involved. You need to be able to successfully execute the test.php file.
Alternatively, Please do the following:
Open the “eStore_advanced_configs.php” file and look for the following line of code:
define('WP_ESTORE_ENABLE_NEW_CHECKOUT_REDIRECTION', '0');Once you find it change it to the following:
define('WP_ESTORE_ENABLE_NEW_CHECKOUT_REDIRECTION', '1');Let me know how you go after that.
admin: I followed your instructions, and still get the same error message when I try to download the file (using the encrypted download link I got from Admin Functions).
Update: There seem to be a few issues with this server configuration and PHP. I have replied to your email with some info that should help you see the issue so you can contact the hosting provider and get them to fix it. It is likely that the encrypted links will starting working fine after the above mentioned issue is taken care of.
Update 2: The web host found that the issue was with the mod security rule on this server and they have now fixed it. Everything started working after that.
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