eStore – Digital products not delivering

[thecareerforce]

I’m having issues with delivery of a digital download file. I set up the product and everything goes fine through the checkout with PayPal. On the seller side I receive a confirmation email from PayPal and the email I set up through estore within 5 minutes of the customer purchasing. On the buyer side (I purchased as a test), I receive a payment confirmation from PayPal immediately. The eStore email thank you email I set up took 2 hours to deliver. It is set up to use the word press email. There stop is no email with the download link. I don’t think it’s an issue on the hosting end since I immediately get the seller email. What do you suggest to fix the download email issue?

[admin]

Email delivery issues are always external to the plugin. If you enable the debug logging option in the plugin, you will be able to see exactly when the plugin received the payment notification from PayPal and when it executed the email sending code (it does it instantly). The following post explains how you can enable the debug logging option:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Using SMTP can be really useful for this type of situation. Please fully read the following post, it has some useful info. It also has a section about SMTP that should be helpful for you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[thecareerforce]

Thanks for the quick support! I set up the SMTP option and now the emails send quickly.

[Author]

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