estore – digital download link error with amazon s3 integration

[Simie]

Hello T&T

I have been experiencing a problem for a few weeks and it is now a big issue.

Every customer that purchases mp3 can’t download the link. The error message every time is “This site is experiencing technical difficulties”.

The files are on Amazon S3. I can play the track from the s3 url. The encrypted link does not work. I have reset the keys. I have followed the steps in ‘https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte’ nothing changed.

I have just contacted my server host and they say the server is behaving normally.

I have tested the link through admin functions and they will not work in the browser – just get the ‘This site is experiencing technical difficulties”.

I am at a loss. Please can you advise on what i should try next.

thanks

[admin]

Just to confirm, you are following this guide?

https://www.tipsandtricks-hq.com/ecommerce/wp-estore-amazon-s3-integration-addon-4247

You are making those files “private” on your s3 account correct? (so it can be accessible only via API)

[Simie]

Hi Thanks for the reply.

I have tried this from the 4247 guide

‘Go to the “Admin Functions” menu of eStore plugin. Generate an encrypted download link for the product you just created. Use the generated download URL in the browser’s address bar to make sure it can correctly retrieve the file from your s3 account.’

and get the ‘The site is experiencing technical difficulties.’ every time

I made the files private on s3 and no difference.

I have tried the link created on the amazon server the s3 ie. [https://s3.eu-west-2.amazonaws.com/ss-sunfly/full-track/SF1112432+-+Gene+Pitney+-+24+Hours+From+Tulsa.mp3]

this plays no problem.

when i use encrypted link from the admin functions, i get the ‘The site is experiencing technical difficulties.’

i have double checked my settings and cant understand what is going on.

Please advise further when you get chance.

thank you

[wzp]

Every customer that purchases mp3 can’t download the link. The error message every time is “This site is experiencing technical difficulties”.

Did you recently upgrade to WordPress 5.2? You may have triggered PHP Error Protection mode.

[admin]

I would like to check your settings. I have sent you an email for this.

[Simie]

Thanks for all the help it is very much appreciated. It is now working as it should.

If anyone else is experiencing a similar issue these are the steps I used with the fantastic help of Tips&Tricks!

Contacted server.

Memory was increased of the WP site.

Settings re-checked on WP Estore & all Amazon S3 buckets made private.

Contacted server again.

PHP was increased from 5.6 to 7.2 (this made my site faster loading incidentally) I initially made the mistake a few months ago of upgrading the server to a php of 7.1.31 and thought that was what all that was needed. BUT NOT MY WEBSITE PHP which was still on older version of 5.6 until it was pointed out to me . If you have CPanel it can be changed in the Multi PHP changer.

Still not working.

Went through plugins 1 by 1 and deactivated and test. Plugin called BackWPup was the one causing the issues.

All working now.

[Author]

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