eStore Digital Download Encrypted Links Don't Work

[chuckdizzle03]

Hello. I have searched the forum for my issue and have seen multiple resolutions, none which of work for me and seem a little out dated from 2012 and 2013.

Essentially I am using the Digital Content Download portion of the eStore. The regular items (prints) work fine. I sold a few digital .zip image sets and my customers sent me an e-mail indicating that the links don’t work. They click on them, it starts the download, says download complete but the zip files are empty and the file size is practically 0. So I went to check it out myself and found out that the results hold true. This is the same if I generate a link through the admin panel as well. If I un check “Downloadable” on the individual item properties so that way the link is not encrypted, the shortened links delivered in the e-mail and generated in the admin panel work perfectly fine. The items were delivered to my clients successfully but it compromises my file by showing the url to the direct path. So if they were to send that link to anyone, they would be spreading my content for free. I used .htaccess to block hot linking but then the links from the e-mail don’t work again so I had to stop that.

Was reading something about the possibility of my hosting account not allowing the encrypted links?

I am using GoDaddy.com Delux Linux Hosting with cPanel. It is a shared server.

Any information to help would be great. I have also already tried a new clean install of the eStore. The files are uploaded via eStore app and not hosted elsewhere.

[wzp]

The following is a good checklist for you to check:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

Also, have you tried any of the things listed in these threads?

https://support.tipsandtricks-hq.com/forums/topic/lager-file-download-returning-0kb-or-772kb

Since we are dealing with ZIP files…

Do you have any problems for non-ZIP files?

Have you disabled GZIP compression on any caching plugins you’re using?

What size is the ZIP file?

Have you enabled your debug logs, performed a test download, and examined the download_manager_debug.log file?

[chuckdizzle03]

I ended up setting up an Amazon S3 account and all is working now with encrypted links. Thank you.

[wzp]

Using Amazon S3 is actually better than self-hosting; because your server gets to do less work.

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