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eStore – change autogenerated customer mail message

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › eStore – change autogenerated customer mail message

  • This topic has 9 replies, 7 voices, and was last updated 7 years, 9 months ago by admin.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 28, 2012 at 10:48 am #6712
    martin
    Member

    Hi there, I was wondering if it is possible to change the line in the autogenerated message that a customer receives when they have made a purchase. ie

    The message currently says

    _________________________________

    Dear (customer name)

    Thank you buying the following item(s) from the (website name):

    Monthly subscription starting May 2012 x 1 – £4.00 (GBP)

    If you purchased digital item(s) they can be downloaded using the encrypted link(s) below. Please note the link(s) will expire after 24 hours.

    Monthly subscription starting May 2012 – This product does not have any downloadable content

    If you have purchased a membership, please follow the instructions in the “Please complete your registration” e-mail that we have sent you.

    Thank you

    __________________________________

    But i would like to remove the part in bold, as although the actual product is not a digital product, the subscription does allow people to download items from the members area of the website, so the message is slightly confusing.

    Any help would be great, thank you

    June 28, 2012 at 11:27 am #46623
    Peter
    Member

    This post will help:

    https://support.tipsandtricks-hq.com/forums/topic/how-to-customize-various-textmessages-displayed-by-the-plugin

    The message you are referring to is coming from the following file:

    ~/wp-cart-for-digital-product/languages/eng.php

    Look for the line:

    define(“WP_ESTORE_THIS_ITEM_DOES_NOT_HAVE_DOWNLOAD”, ” – This product does not have any downloadable content”);

    If you really want to remove this message you can set the above message to empty as follows:

    define(“WP_ESTORE_THIS_ITEM_DOES_NOT_HAVE_DOWNLOAD”, “”);

    Just remember that if and when you update the eStore plugin version in future you will need to make the change again.

    July 2, 2012 at 2:17 pm #46624
    martin
    Member

    great – thanks for the tip

    martin

    February 25, 2013 at 3:32 am #46625
    Peter
    Member

    You can also use the following email merge tag which will only list the product if it has a downloadable item:

    {product_link_digital_items_only}

    The above tag can be used instead of the {product_link} tag.

    The available email merge tags are listed here:

    https://www.tipsandtricks-hq.com/ecommerce/wp-estore-shortcodes-and-functions-reference-460

    February 25, 2013 at 11:26 am #46626
    phirebase
    Member

    ok, will do it this way..

    September 17, 2015 at 5:57 am #46627
    rockstaradvo
    Member

    Just so I’m clear, if some of my products are services (no downloadable components) and some of my products are ebooks (downloadable components), I can follow the steps to enable [wp_eStore_display_transaction_result] on my Thank You page and if they only buy the service they will see the message that was initially copied and pasted above by @martin?

    September 17, 2015 at 6:40 pm #46628
    wzp
    Moderator

    The message “This product does not have any downloadable content” is on a per product basis. So this message will only be shown to the products that doesn’t have any downloadable item.

    October 6, 2017 at 4:05 pm #46629
    Patrick
    Spectator

    Hi, I have a similar request. I am using wpEstore to distribute a FREE discount code instantly on screen upon request. Below is the output that is generated when someone requests one of my discount codes. I would like to eliminate the 3 fields after the code VHXXXX that says, “Total Cost: $0.00, Transaction ID: 59d5075144d96, (test.email@gmail.com)

    BELOW IS THE CURRENT OUTPUT:

    Below is your requested discount code along with the contact information of the distributor that shared it with you.

    IBO 007 Jane Doe janedoe@demo.com ➡➡➡➡➡ HERE IS YOUR ACTIVATION CODE – VHXXXXX

    Total Cost: $0.00

    Transaction ID: 59d5075144d96

    (test.email@gmail.com)

    IMPORTANT: Please activate immediately!


    BELOW IS THE OUTPUT THAT I WANT:

    Below is your requested discount code along with the contact information of the distributor that shared it with you.

    IBO 007 Jane Doe janedoe@demo.com ➡➡➡➡➡ HERE IS YOUR ACTIVATION CODE – VHXXXXX

    Thank you for instructions on how to do this.

    October 6, 2017 at 4:37 pm #46630
    wzp
    Moderator

    By what means is the email being generated? In other words, when they are on your site; what actions do they perform, in order to receive this email?

    October 7, 2017 at 11:54 pm #46631
    admin
    Keymaster

    This is the thank you page message I think. You can hide the total cost and the transaction ID by using a CSS tweak. The following post has the answer:

    https://support.tipsandtricks-hq.com/forums/topic/thank-you-page-display-only-some-of-the-shortcode-information

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