eStore: can't locate MailChimp list in account

[lesatownsend]

Hi,

I’ve tried everything to try to get this to work. Neither the shopping cart or eMember will sign up people to the mailing list. When I enable debug, all I get is: FAILURE :Could not find a list name in your MailChimp account that matches with the target list (Note the other functions work properly: sends purchase confirmation email, subscription email for membership).

What I’ve tried: I copied/pasted the name of the list to remove the chance of a typo. Make the “name” field optional. Installed new copies of the plugins. Disabled all non-essential plugins. Still it doesn’t work. What’d I miss?

The site that I’m having the issues with is claimitliveit.com

Let me know if you need access.

[Peter]

Double check that the API key is correct by logging into the Mailchimp account and copying and pasting it into the eStore settings.

[lesatownsend]

Already checked that. Even created a new API key and tried that. No go. Other suggestions?

[admin]

The only other explanation is that you are using API credentials of a MailChimp account where that list name doesn’t exist.

For a test you can use the API key and list name of another account to see if the signup work fine with that. Then you will know for sure that the issue is with that MailChimp account.

[StarCircleAcademy]

One more thing to check: If your mail list contains punctuation or a hidden space it may not work.

The format for adding a user to a Mailchimp GROUP (and subgroup) is like this:

LISTNAME|GROUPNAME|ITEMNAME

So if you have a list called “My Subscribers” with Groups “Good People”, “Bad People” and “Good People” has the item “REALLY Good People” the List Name would look like this:

My Subscribers|Good People|REALLY Good People

Do NOT use e.g. “:” or “|” or “,” in any of the fields.

[lesatownsend]

Okay, so I switched MailChimp accounts and the shopping cart worked — subscribed the buyer to the correct list.

Now that we know that the problem is likely with the original mailchimp account, how do we correct it?

Note: we did not have any odd characters in the name of the list. I had tried that fairly obvious option early in my troubleshooting — even went for so far as to use just one name without any punctuation or spaces — still nothing.

[Peter]

In the Mailchimp account dashboard, go to the List fields and *|MERGE|* tags settings and check if you have specified any “Required?” fields for that particular list.

If so, please untick them and make them non-mandatory.

[Author]

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