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When I click on the link provided by email I see this error:
“The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.
Please tell the site administrator the problem was due to the following reason:
Failed to retrieve customer data for the given transaction ID! Make sure you made a live transaction before exercising the download option with PDF stamping. PDF file stamping does not work unless real customer details is present from the gateway transaction.”
Yes I use PDF Stamper. The problem is that when I make the payment I receive the Email with the download link and everything is OK. But if I buy the same item again (using the same usar data) I receive the second email and when I try to open the link it shows the error I just wrote in the last comment.
The same thing happens when I use the squeeze form. The first time everything is OK, but if I try to fill in the form and receive the email again, the link fails showing the same error.
I think the problem is that when the user is already registered on the database and the same name and email is given by buying or using the squeeze form it overwrites the info and for some reason there is a conflict… or something like that. Because when I buy the same item with different users there’s no problem at all.
The stamper plugin tries to minimize the usage of the stamping of file if the request is by the same user and for the same product. It tries to find an existing file that was already stamped for that same user and for that same product.
Usually for squeeze form, the user doesn’t need to submit the form multiple times for the same product. Can I take a look at the squeeze form on your site so I can inspect it?
Yes, but, for example if I configure the link in the email to be accesible only for 24 hours for example and the user didn’t download the file before that deadline the best thig he/she can do is to ask for it again through the squeeze form right? but this is the case where the plugin keep the error as the user was already registered for that document (and stamped)… I thing this should have any solution.
In the other hand, of course you can take a look at the squeeze form I created. Do you need only the url? Is: eba-consulting.es/v3/ I created a user for you. User: test Pass: 12345 And you can see the squeeze form in the menu at the top “Tienda”. For security reasons I will maintain the user active 24 hrs.
For some reason that page doesn’t load for me. I tried it a couple of days but it doesn’t load at all.
Hi. Please, Could you try again?. We hadn’t have any problem at all with our customers to access the web. Or just in case you can’t, can you imagine any possible solution for this problem of the plugin?
Please try the following option and let me know if that helps.
Go to the following interface of WP eStore plugin:
WP eStore -> Settings -> Addon Settings
Then check the “Stamp PDF File at Download Time” checkbox.
Thank you for your help. But the problem remains as I just reviewed this options but it was already checked.
Dear admin, I try this last option unchecking the options and now it works! Thank you for your support!
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