Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › estore cannot connect to paypal
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September 1, 2020 at 2:55 pm #15654
mannclann
MemberHi,
When sending a subscription payment to PayPal receive the following error:
Things don’t appear to be working at the moment. Please try again later.
I searched the forum and found the video concerning this issue. The video is old and doe not show the same screens as the new PayPal layout. I cannot find the encrypted payments option.
All other factors in the video are ok.
Thanks
Rick
September 1, 2020 at 9:51 pm #80904mannclann
MemberOK, I did finally find the encrypted option and it was off. So I did not have to “fix” anything that the video suggested.
So I am not sure how to proceed at this point.
Rick
September 1, 2020 at 10:52 pm #80905wzp
ModeratorSo, are you still having problems getting PayPal subscriptions to work???
You are trying to use PayPal subscription buttons?
Please turn on the eStore debug log, try again, and then check for error messages in the debug logs.
September 2, 2020 at 12:08 am #80906admin
KeymasterAlso, if you post the URL of the page where you have your subscription button, I can inspect it and see what is going wrong with it.
September 2, 2020 at 12:04 pm #80907mannclann
MemberHi,
I turned on debug, reset log file, checked permissions, tried subscription button again but it did not put anything in the log file. I’m sure there must be something simple that I’m missing. I rarely have to contact support for anything other than my server itself.
Here is the page I am developing with several buttons, all do the same thing.
[wpmaintenanceplans.com/wp-maintenance-plans]
September 2, 2020 at 2:14 pm #80908mannclann
MemberSo here’s an update. The buy product buttons seem to work correctly. It’s the subscription buttons that give me the error.
September 2, 2020 at 10:28 pm #80909wzp
ModeratorOkay, that narrows it… Could you please take a few screenshots of the settings you are using for the “TLC Backup Only” subscription, and post a link to them for us to examine? And also tell us the EXACT shortcode you are using, for that button.
September 3, 2020 at 1:09 am #80910admin
KeymasterI will take a look at your settings and see what values are causing PayPal to reject the button submissions. I have sent you an email for it.
Update: Turned out that an incorrect paypal email address value was entered in the settings. So PayPal wasn’t accepting payment request for that email address.
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