eStore – Add/Edit Product not working

[RaechelHenderson]

Hello. I have been using eStore without any problems for a year now, but it seems to have stopped working this morning.

I am trying to add a new product. I enter the information and hit the Save button. The page takes a while to reload, says that the new product has been saved, but the new product does not show up in the Manage Products page. Also, when I try to edit existing products the page says that the product has been edited but those changes don’t show up when I look at the entry again.

I added a new product successfully just a week ago. No WP updates since then, no plugins added or updated, either. WP shows my eStore plugin is up-to-date.

[RaechelHenderson]

Testing further, it seems the Add/Edit function is choking on the url for the Product Page URL. Is there a character limit for url length?

[admin]

I don’t think you are hitting the character limit. I think the issue is the plugin failing to validate the URL and thinking it is a bad URL. Can you share the URL that you are using for the product URL field so I can check it?

[RaechelHenderson]

Here’s the url:

[http://eggplantproductions.com/spellbound-magazine/spellbound-creatures-of-the-deep-dark-woods/]

I ended up getting it to work by using the goo.gl code for the page instead of the full url (above). But I’d rather not use that workaround.

Thanks!

[admin]

Please do the following to turn off the URL validation that eStore does when you save a product:

https://support.tipsandtricks-hq.com/forums/topic/the-url-that-you-specified-in-the-url-of-the-source-file-field-does-not-seem

[RaechelHenderson]

Okay, so far so good.

Thanks for the quick response!

[RaechelHenderson]

A follow up on this. Since turning off the URL validation eStore has stopped logging the sales stats and customers. I have had sales since then, I get the e-mail confirmation and Paypal payments go through just fine, but when I look at the Stats page or the Manage Customers page nothing is registered.

[admin]

That option shouldn’t have impacted the after sale processing. You did that change about 3 months ago. When did the sales processing stop?

Anyway, enable debug option an we will know what is going on. The following post will tell you what to do:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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