March 27, 2020 at 6:42 pm #14796
We are using a coupon to give away a software for free to some of our members.
We are using paypal as our payment option, but have check the “Redirect to Manual Checkout For Zero Amount Purchase” option checked.
However, when we use the coupon, it stays in a loop of “redirecting” forever and the customer never actually gets to the payment page.
I have tried clicking the “If you’re not redirected in 5 seconds” button, but nothing works.
Please help!March 29, 2020 at 2:24 am #80394wzpModerator
Did you also configure the Manual Checkout page?March 31, 2020 at 6:09 pm #80395
I have set up the manual checkout page & configured all of the options as mentioned in the article above.
I don’t want to show “manual” checkout as an option for anything other than items with a $0.00 balance.
Basically, this coupon is only available to people who are logged in under a certain membership level.
I don’t want everyone else who is logged in with a different membership level to see the manual checkout option, but I want it to automatically redirect to this option if the coupon makes the sale amount $0.
Every other time, we’ll be using paypal.
I’m still having the issue when they are being redirected after inputting the coupon – the manual checkout page never loads.
tinyurl.com/u56nqt7 – you can see the page is configured here.
And here are the settings for the payment gateways: tinyurl.com/tdlcxkv
Please let me know what I am doing wrong I need to get this fixed so I can test this part of my user flow.
Thanks!April 2, 2020 at 3:18 am #80396
I will need to log into this site and check all the configuration and see what is going on. However, I see temporary URLs being used at the moment. Please note that we can’t provide any support when users are setting up things on local host or on temporary URLs. This is explained in our terms. Too many issues that are external to the plugin come from local host environment (or temporary URL). Please tell me when the domain is live with live URLs for pages. Then I can log into your site and check everything one by one.April 2, 2020 at 7:57 pm #80397
Okay, so I have tested it on another website & it works.
However, we’re using this product to switch users from one level of membership to another for free using the coupon.
We have added the product id in the “reference text” section of this product, but when I purchase the product as a test using the 100% off coupon, it doesn’t change my membership level.
Basically, user is Level 1 member – User logs into website – User is prompted to purchase level 2 item with 100% off coupon – User Purchases Level 2 Item (because of this purchase, they are now a Level 2 Member. So their membership level should be changed by the reference text associated with the product.)
However, this process isn’t working.
Is there something I am doing wrong? Does the plugin not allow for this functionality?
Let me know please!April 3, 2020 at 2:34 am #80398
Do you have debug logging that I can check to see what it is doing after the transaction (so I can see what setup you have got going there)?April 3, 2020 at 12:30 pm #80399
I just turned on the debugging log and looked at the post purchase log:
[04/03/2020 12:28 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter
[04/03/2020 12:28 PM] – SUCCESS :Buyer email sending is enabled. Sending email to buyer.
[04/03/2020 12:28 PM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.
[04/03/2020 12:28 PM] – SUCCESS :Product ID: 2.Current available copies value: Sales count value: 0
[04/03/2020 12:28 PM] – SUCCESS :New available copies value: New sales count value: 1
[04/03/2020 12:28 PM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.
[04/03/2020 12:28 PM] – SUCCESS :WP Affiliate Platform capability is not present.
The product shows up in “my downloads” but the membership level has not changed.April 4, 2020 at 1:48 am #80400
I am not seeing the “membership side of things” being done. Do you also have the following checkbox enabled for the manual checkout settings?
Create Membership Account
That checkbox is just below the checkbox for “Automatically Update Customer & Products Database”April 6, 2020 at 2:25 pm #80401
Thanks! That did the trick.
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