August 9, 2016 at 1:24 pm #13641
Today a customer wrote to me that when they clicked on the download link sent to them via WP eStore, they were shown an error that says “The download link (see browser address bar) couldn’t be found in the wp_eStore database”.
The download link that got sent to them automatically from WP eStore was http://******.com/?enc_dl_action=process&file=t86FuufN2CYVwlgtMw%3D%3D
Similar links sent to other customers don’t encounter this problem. Even when I click the link myself, it shows the same error.
Could you help, please? If this starts happening with more customers, I’ll have a mess on my hands.
Thank you!August 9, 2016 at 2:28 pm #73902wzpModerator
Sometimes, the user’s email client or browser, misinterprets unusually long links; and does not correctly render the correct HTML link. If you manually copy the URL into the browser’s address bar, it will work. One recommendation is to try using the eStore URL shortener:August 14, 2016 at 4:48 pm #73903
Thanks for your reply. Although, I’m afraid long links is not the case here. If that were so, copy pasting the whole link would work. And it isn’t.
I’m noticing that this error is happening when links are generated from a page that has the shortcode [wp_eStore_download_link_sender] in it. We use that page for customers to generate fresh download links for themselves in case they miss the access link email. So far I think I’ve only received this error from customers who used this shortcode to generate links.
I’m also using W3 Total Cache plugin if that helps.
Thank you for your awesome support!August 15, 2016 at 12:16 am #73904adminKeymaster
Did you try to use the download link sender functionality yourself? Does it work for you? How many are you getting that doesn’t work? Is there a particular product that doesn’t work?
Did you already try using the URL shortener feature?August 15, 2016 at 3:49 pm #73905
Yes, I’ve tried using the link sender functionality on my own as well. I had actually purchased 4 of my own products. Entering my Paypal email address sends me those links. Every one of those links results in the same error. It is not particular to any product. All 4 products result in the same error. The same products have correctly generated and accessible URLs when the original delivery email goes out from WP eStore. I’m not aware of the URL shortener feature, sorry.August 15, 2016 at 4:41 pm #73906wzpModerator
I’m not aware of the URL shortener feature, sorry.August 15, 2016 at 11:14 pm #73907
Thanks, but I’m not using the URL shortener. The links are of the format http://******.com/?enc_dl_action=process&file=t86FuufN2CYVwlgtMw%3D%3D
This has become a crisis now since all the customers who fail to receive the original download link email are running into this error while trying to generate their own link. I’ll appreciate any and all the help you can provide.August 16, 2016 at 12:41 am #73908adminKeymaster
I will jump on your site and take a look. Please reply to the email that I sent to you.August 16, 2016 at 2:58 pm #73909
Just did (replied to email with details), thanks!August 18, 2016 at 2:48 pm #73910
Hi guys, I just wanted to stop by and thank you. After the refresh you did, so far no complaints from any customers (20+ sales a day). Thank you so much for your timely help! WP eStore rocks!
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