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Error with PDF download. Unable to download PDF file

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Error with PDF download. Unable to download PDF file

Tagged: pdf download error

  • This topic has 3 replies, 3 voices, and was last updated 13 years, 3 months ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 17, 2012 at 4:35 pm #6107
    hozyali
    Member

    Hi,

    When I try to download the PDF file from the link received in the email, I get an error. it seems that it is not accepting the pdf file somehow. My pdf file is an ebook and pretty much designed.

    This is the link for my download file http://bit.ly/I3pgwz

    and you will see this error on the above link

    “The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

    Please tell the site administrator the problem was due to the following reason:

    The file (on the server) containing your download couldn’t be opened.”

    Please help what should I do.

    Thanks

    April 17, 2012 at 4:43 pm #44182
    wzp
    Moderator

    Are you using PDF Stamper on the file?

    Try enabling the debug logs, and then check the download_manager_debug.log file after the next attempt.

    Also, go through this checklist and make sure you didn’t make any mistakes mentioned there:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    April 19, 2012 at 12:31 am #44183
    hozyali
    Member

    Hi,

    No I am not using pdf stamper. if needed, I can send the original pdf file too.

    Please help what should I do.

    thanks

    April 19, 2012 at 6:33 am #44184
    admin
    Keymaster

    Basically the encrypted download link is not working. There can be a few reasons for this to not work. The following two checklists will help you:

    Testing eStore’s Encrypted Download Link – https://support.tipsandtricks-hq.com/forums/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

    Encrypted Download Link Issue Checklist – https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

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