Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › Error for New affiliates attempting to login.
- This topic has 9 replies, 4 voices, and was last updated 8 years, 10 months ago by admin.
November 7, 2013 at 6:40 am #9976
I have just set up a new install of Wp-Affiliates and several of my new affiliates cannot login using the email address and login they get in their welcome email. Of 20 people, five have let me know this is an issue, and only one has used her link and gotten a sale.
I am getting messages over and over that read like this:
“I was able to sign up, but when I try to log in it keeps saying “invalid log in please sign in with the correct user name and password”, but I am using the username and password from the email.”
This is very frustrating for the people who are trying to sign up! Any advice? I installed the same thing at another of my websites and it worked fine. I deleted that installation because I decided to move my products. For this installation, I do have W3 Total Cache running, but I followed the instructions for running them both together (W3 Total Cache and Wp Affiliates)
Thanks!November 7, 2013 at 10:16 am #58747mbrsolutionParticipant
Hello tikvah73, when you say you installed the plugin on another website and it worked. What is the difference between the two websites apart from the W3 Total Cache plugin which you already mentioned above?
Do you have any security plugin that could be blocking you from login in?
When someone says that they couldn’t log in, can you ask for the username and password and try the login yourself to see if they are making any mistake by any chance?
Please post a link to your signup page so I can do a test affiliate signup myself to see how it goes for me.
Kind regardsNovember 7, 2013 at 9:31 pm #58748
Sorry I wasn’t clear — this is happening to over 30 people. It is not an isolated issue. They are all 30 trying over and over to use the original log in and password from the email they are sent when they sign up. Every single person is having issues, so I see no reason to try it myself and log in as them with so many having issues.
Interestingly, those who try to reset their password are then able to login and it works fine. But that is not a long term solution for me.
As for the two different installs, as far as I know there is no difference between them. I did exactly the same things.
Here is the one that is not working correctly:
[http://homeschoolencouragement.com/wp-content/plugins/wp-affiliate-platform/affiliates/index.php]November 8, 2013 at 2:05 am #58749
Hi, There is nothing wrong with the login system. You have enabled the following option which is what is causing the issue/conufsion:
Manually Approve Affiliate Registration
So basically, you are telling the plugin to not let people through until you have manually approved their account and thats what the plugin is doing. I am not totally sure why you enabled that feature if you didn’t want it (that feature is off by default). Please turn off that feature then your affiliates will be able to log in immediately (they won’t have to wait for you to approve the account before they can log in).November 8, 2013 at 8:55 pm #58750
Dearest Admin, I am sorry it took me so long to approve your account. However, I have been approving accounts for everyone as I see them and ALL of my 30 affiliates — who have all been approved — cannot log in to their accounts.
This is not MY ERROR for not approving the affiliates. They HAVE BEEN approved. And sometimes, if they reset their password it will let them in, but for roughly half of them — it still won’t let them log in even if they reset their password.
ALSO, one person whose email address is in the system ( I copied and pasted it for her to make sure she was using the correct email to login) when she tries to reset her password, it just tells her that the account doesn’t even exist (which I can clearly see that it does when I look at “Manage Affiliates”.November 8, 2013 at 10:51 pm #58751
When you are editing the affiliate profile (to approve it) is your browser auto-filling the password field? Sometimes browsers can do this when it finds a password field in the page (if you use the remember password option in your browser).
There is also an easy way to know for sure if that above is happening or not. Just turn off the “Manual Approval” feature then signup and check the login process.May 13, 2014 at 7:02 pm #58752herbhedgerowMember
Was this issue ever resolved for you, tikvah73? I have exactly the same problem.
– I have set to manually approve all affiliates (which I’m fine doing for now)
– When I see that they sign up, I manually approve them in the system
– they then still can’t access their account
One of my affiliates sent me their login/password combo and I’ve tried logging in with it but it doesn’t work – I get the same error.
I have a membership site and I would’ve simply asked users to use the same login/password combo as they do for my membership site but the WP Affiliate login ID doesn’t recognise blank spaces in usernames whereas WordPress Usernames do so they simply weren’t compatible for that reason.May 14, 2014 at 12:25 am #58753
Please read my last reply (the one just above yours) and do the test I mentioned there. Let me know your findings.
At the very least, I just want to know if the manual approval process is causing the issue. Once I have that info, I will know where to focus to pin-point the issue.May 14, 2014 at 5:48 am #58754herbhedgerowMember
Thanks for such a fast response, much appreciated!
I’ve just tested it all out and found the following:
– I signed up with another test account using the manual approval process. When I went to the page to approve my affiliate membership, I had a quick look at the length of the ***** password in the field and it was a different number of characters to the one I’d filled in upon registration. I then approved my membership, went to the login page and got the same “invalid login” error message.
– I then signed up with another test account after having turned the manual approval process off. When I went to login immediately after registration, I went straight into the system without any problems.
It looks like you are right and it has something to do with the manual approval process. FYI – the ‘Tax ID’ field also seems to get filled in with the ID of the last user who signed up for the affiliate programme (but I’m not using that one at the moment).May 15, 2014 at 2:11 am #58755
Thank you for doing that test (now I know where to focus). I will jump on your site and take a closer look. I have sent you an email.
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