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[Resolved] Error after clicking Download Now

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Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › WP PDF Stamper Troubleshooting › Error after clicking Download Now

  • This topic has 3 replies, 3 voices, and was last updated 4 years ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 15, 2021 at 2:18 am #83162
    Matuschek3105
    Spectator

    After clicking on Download now my Browser (Chrome & Safari) tells me the following lines:

    “The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request.

    The problem was due to the following reason:
    Error! The product ID value is not numeric. WP eStore’s product ID must be a numeric value. Please contact site admin.”

    If I want to manually stamp a pdf I’ll get the following error:

    “An error occurred while trying to stamp the file!
    Notice: Trying to access array offset on value of type bool in *******/wp-content/plugins/wp-pdf-stamper/lib/fpdi/fpdi_pdf_parser.php on line 312”

    Anyone an Idea?

    Best
    Torben

    June 15, 2021 at 2:44 pm #83166
    wzp
    Moderator

    What is the product ID value, that you are trying to use, and does it actually exist in your product database?

    • This reply was modified 4 years ago by wzp.
    June 16, 2021 at 3:07 am #83169
    Matuschek3105
    Spectator

    Product ID is 1
    Its an existing PDF Document in the Product Database.

    I tried to use another pdf document with id 4. Same issue.
    The PDF is directly exported from Microsoft Word
    Thanks in advance

    June 16, 2021 at 6:29 pm #83174
    admin
    Keymaster

    I will take a look at your setup to see what I can find. I have sent you an email for it.

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