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We are testing the download of a free product from our website at http://www.journalinabox.com. It works fine in Firefox and Chrome. In IE8, when the link is clicked on from the email, it opens a separate window, asks for permission to download and then says Done with Errors on the page, but does not download the file.
Can you please post an encrypted link to a test product so I can check the behavior? Do you have any caching plugin installed?
No problem… the issue you are having usually happens if you enable gzip compression on your server (Internet explorer is not very smart and can’t handle the gzip compression very well).
Please try the various download methods in eStore (method 6 might be good for you) and see which one works for you. This post will explain more:
https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods
Let me know how you go.
Okay. I spent some time this morning testing all 7 methods. Method 7 doesn’t work at all. (Probably don’t have the cURL configuration.)
The conclusion for all other 6 methods is this: they all work fine using every email program I have set up (MS Outlook, Mozilla Thunderbird, Yahoo Mail) in every browser…EXCEPT using the Gmail program in IE8. It seems to be a conflict with Gmail and IE8. I can use Gmail in Firefox and Chrome and the download works beautifully, but with Gmail in IE8, it does the same thing every time, using all 6 methods. It opens a separate window and puts a bar across the top of the window asking for permission to download. When granted permission, it works for a second, then comes up with a screen that only says “Copyright 2002-2011 Google Inc.” and no download. Plus, when I click back to the original window it has done a force-log-out at Gmail. Any thoughts? Thanks for your help so far!
What happens if you copy the URL from the email and paste it into the IE8 browser directly (do not click on the link)? Does it download fine then?
Yes it does, as long as it is specifically copied as a shortcut.
The problem seems to be clicking on the link from gmail in that browser.
Okay… I personally know that there is no issue with IE8 and the encrypted download link from Gmail (I have tested this out myself). As explained earlier it is usually a server issue with the compression settings but it is safe to assume that you will have a small percentage of customers who will use Gmail and the IE8 combo together. So an easy way for you to get around this would be to add the following message to the email that goes out to your customers:
“If clicking on the link does not work for you then please copy the link and paste it into the browser directly”.
Re: IE8 and Gmail
I have this problem and so does a user I used for testing. Holding down CTRL and clicking the link from Gmail works (and I don’t get the problem after that on subsequent links). A notice for users to paste the link into their browser seems to have pacified my clients.
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