Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Encrypted download link problem

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Encrypted download link problem

  • This topic has 1 reply, 2 voices, and was last updated 13 years, 11 months ago by amin007.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • June 3, 2011 at 2:21 am #3524
    jphogbin
    Member

    hi,

    We are having problems where the URL for the product download is correct and able to be downloaded and opened ok but when the file is downloaded using the encrypted link it gives this message when attempting to open it:

    “Adobe Reader could not open “Occupational Bingo.pdf. because it is either not a supported file type or because the file has been damaged.”

    The file name is actually Occupation-Bingo.pdf

    Also, I am setting the email address to send from as info@ser4kids.com but it is being received as comments@ser4kids.com. There was never an email set up as comments@ser4kids.com and I cannot find anywhere that this is being set.

    Thanks for any help in advance.

    June 3, 2011 at 5:48 am #33044
    amin007
    Participant

    Please have a look at this check list and let me know if it helps:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    Regarding the email.. checkout the “From Email Address” field in the eStore’s settings menu.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ