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Hi
I used an FTP client to move a 30mb zip file into the protected download file of eMember. When I log into the admin functions area it doesn’t see the file. Any idea’s?
It will only recognize a file if you upload it via eMember’s folder protection admin area. However the password protection on this file will still work as usual. So if you link to this file, only your members will be able to download it.
I have also a similar issue. I have .mp3 files that are too large, so I have uploaded them via ftp to the protected directory (mydomain.com/subdirectory/wp-content/uploads/emember/downloads). When I embed the .mp3 links in a post or page, I get an error, “page you are looking for can not be found“. If I place them anywhere else outside of the protected directory they can be found.
Is your web server using Apache? Your hosting provider will be able to answer this question if you don’t know.
Are you using WP eStore plugin by any chance?
Yes, our server is using Apache, it’s Bluehost. We have Wp eStore, but have not implemented it yet. We are just using WP eMember for to limit access to the page that holds the audios. Anything else we might try?
Since you have eStore, I would recommend you to use eStore to create secure download now buttons for your audio files. Check the following documentation which will explain how to do this (there is a section for eStore in this page):
Have a look at this post for estore’s download protection options:
https://support.tipsandtricks-hq.com/forums/topic/download-directory-protection
Thanks for your input, but that is not exactly what we were looking for. Perhaps I am misunderstanding the nature of the protected downloads folder. We are only offering the audio files as streaming to members and not encouraging them to download the files. I was under the impression that the protected downloads folder would keep those files from non-members prying eyes. We know that anyone can retrieve the files in the browser cache if they are astute enough, but this was for the honest people anyway. Am I wrong? And the questions still remains why are the files not accessible when they are placed in the protected downloads folder?
Oh okay. There is a slight misunderstanding… the protected folder is only for static file downloads. This is not for streaming content. There is no such thing for streaming content. Simply embed your audio file on a post or page then protect that post or page. That should be enough to keep it from prying eyes as that file will only be visible/playable by your logged in members.
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