eMember – username validation error

[evano]

New users cannot register their accounts. Username field stuck on “validating”.

The following error appears in the console immediately after filling in the username field:

Uncaught TypeError: Cannot read property ‘0’ of null

at Object.success (jquery.validationEng….js?ver=10.1.4:1474)

at i (jquery.js?ver=1.12.4:2)

at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)

at y (jquery.js?ver=1.12.4:4)

at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

success @ jquery.validationEng….js?ver=10.1.4:1474

i @ jquery.js?ver=1.12.4:2

fireWith @ jquery.js?ver=1.12.4:2

y @ jquery.js?ver=1.12.4:4

c @ jquery.js?ver=1.12.4:4

XMLHttpRequest.send (async)

(anonymous) @ VM30:1

send @ jquery.js?ver=1.12.4:4

ajax @ jquery.js?ver=1.12.4:4

_ajax @ jquery.validationEng….js?ver=10.1.4:1453

_validateField @ jquery.validationEng…e.js?ver=10.1.4:628

(anonymous) @ jquery.validationEng…e.js?ver=10.1.4:264

setTimeout (async)

_onFieldEvent @ jquery.validationEng…e.js?ver=10.1.4:263

dispatch @ jquery.js?ver=1.12.4:3

r.handle @ jquery.js?ver=1.12.4:3

trigger @ jquery.js?ver=1.12.4:3

a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2

simulate @ jquery.js?ver=1.12.4:3

c @ jquery.js?ver=1.12.4:3

[evano]

I removed the SSL certificate and was then able to complete the user registration. I am re-enabling SSL now to see if the issue becomes present again. I will post an update shortly.

[evano]

After installing a new SSL Certificate the username validation no longer works again. Please advise.

[admin]

Let me inspect the error on your site. Can you please share a link to the registration page in question?

[evano]

Here is a link to complete registration using one of my own email accounts.

mnpoyb.club/join-us/registration/?member_id=21&code=b558964f02a30561d1b45599046c785e

Thanks for looking into this.

[admin]

Looks like it is getting an error 500 (Internal Server Error) when it tries to validate the username.

Can you please request your hosting provider to look at the server’s error log and tell you what the actual error is? We need to see why it is triggering the error 500.

https://support.tipsandtricks-hq.com/forums/topic/error-500-internal-server-error

[evano]

They are of little help. I have all the server logs. Can you give me an idea of what I’m looking for?

[admin]

I will need to log into your site to check it. I have sent you an email for it.

[Author]

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