eMember – subscriber wishes to update their email

[tjgorman]

Actually I have a second field that isn’t updating as expected either – using form builder add-on I am using a phone field (title: phone) and then further down the form a second phone field (title: emergency contact phone). When the first ‘phone’ field is changed nothing, but when ’emergency contact phone’ is amended it saves correctly but changes the first ‘phone’ field to the same.

Not sure if this is linked to the trouble am having with email not updating, or if a separate issue. There is one email field in my form.

Update: I fixed the phone fields cloning issue by deleting the emergency contact phone field and creating a new text field for it with a new name and no validation. Now the first ‘phone’ field updates correctly and the two aren’t cloning each other.

[admin]

Its best to ask your hosting provider if they are doing caching on their end. Some providers do some caching on their end that you may not know about.

[tjgorman]

So I’ve been working with my host and not a database caching issue.

Here’s some steps tried with more detail:

1. A user edits email address on their edit profile page – WP sends admin an email to say email updated with the new address. However the edit does not show on the user profile page, nor the emember or WP backend (create WP profile is turned on).

2. An email address is updated from emember admin screen – success

3. An email address updated from WP user admin screen – success

4. All other fields update successfully from the user edit profile page.

Any ideas? This is unfortunately stopping me go live.

[admin]

I am going to take a look inside to see what I can find. I have sent an email for this.

[Author]

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