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eMember – Sending automatic upgrade emails even though box is not checked

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember – Sending automatic upgrade emails even though box is not checked

Tagged: automatic upgrade, member emails

  • This topic has 2 replies, 2 voices, and was last updated 11 years ago by mnichols0.
Viewing 3 posts - 1 through 3 (of 3 total)
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    Posts
  • June 2, 2014 at 5:20 pm #10944
    mnichols0
    Member

    eMember is sending automatic upgrade emails despite the “Enable Automatic Upgrade Email Notification” in the “Auto Upgrade” section not being checked. This is very annoying to my clients. Am I missing a setting somewhere?

    June 3, 2014 at 2:42 am #63461
    admin
    Keymaster

    It definitely shouldn’t do that. You are 100% sure that the following field in eMember settings is turned off?

    Enable Auto Expiry Email Notification

    What happens if you go to the settings and save the settings one more time (with that field unchecked)?

    Do you have the debug option enabled by any chance?

    June 3, 2014 at 3:41 am #63462
    mnichols0
    Member

    The “Enable Auto Expiry Email Notification” field is turned off and always has been. I enabled the debug option and saved.

    I won’t know until Sunday the 8th whether this helped, since the course members are auto-upgraded on Sundays.

    I’ll let you know.

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