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eMember – registration hotmail email goes to junk folder

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember – registration hotmail email goes to junk folder

Tagged: email issue

  • This topic has 1 reply, 2 voices, and was last updated 11 years, 6 months ago by admin.
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    Posts
  • November 22, 2013 at 5:52 am #10077
    danield
    Member

    i looked everywhere in the forum and couldn’t find an answer to this.

    after adding a member manually in the backend the user should receive an email to his main inbox

    when adding a user that used hotmail it goes straight to the junk folder.

    please let me know how to fix this!

    thanks in advance

    November 22, 2013 at 10:37 pm #59133
    admin
    Keymaster

    Hi, The plugin has nothing to do with some of your emails going to junk folder. Basically Hotmail is marking emails from your server as *spam*. There are many reasons why that can happen. The following post will explain everything and give you details on what you can do on your end to improve email delivery on your server:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

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