eMember – registration email link taking subscriber to wrong page

[Troy Media]

When a new member clicks the email link to finish his registration it sends him to [http://www.troymedia.com/join-us/registration/] rather than the page to finish his registration.

Can’t figure out how to fix this and get it to go to the right page.

[admin]

This usually means a configuration issue in the pages/forms settings menu. Can you please verify that you have seen the video tutorials from the following page?

http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-quick-setup-and-usage-video-tutorial-132

I think you are using WP eStore plugin to create the premium membership payment. Please tell me if you have done all the steps outlined here:

http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-and-wp-estore-integration-for-membership-payment-60

After a user makes a payment for membership, they are suppose to get a unique registration completion link that should look like the following:

[your-domain.com/registration-page/?member_id=X&code=123XYZ]

Is that happening in your case?

Have you edited the “Email Settings” option in the eMember plugin and accidentally removed the “{reg_link}” email tag from the email body field?

Update: I just did a test registration and I got the following link which is correct:

[http://www.troymedia.com/join-us/registration/?member_id=220&code=2d8ffec1034a1]

But when I go to that URL, your website is stripping all the special code from the URL so the membership plugin is failing to process the request. You most likely have a security or a firewall plugin which is doing this stripping. Please do this test to find out which plugin is doing this:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Troy Media]

I have viewed all of the videos and implemented the plugin step by step

I did a theme test (and asked the developers to check also) and no problems.

I disabled all the plugins except eMember of course and sent a complete registration link again. Still the same problem.

Any other suggestions?

The plugins we have on the site are:

Jetpack Lite

OIOpublisher Ad Manager 2.55

Organize Series

Reveal IDs

Search & Replace

WordPress Database Backup

WP-Optimize

Yet Another Related Posts Plugin

[admin]

Okay I will take a look at your site to see what else could be affecting the special registration links. I sent you an email to get access to the site.

[admin]

Turned out that you have a plugin called “404 Redirected” enabled Network wide which was automatically redirecting those URLs and causing that issue.

I turned off that plugin and now the unique registration link works correctly. So I think when you did your plugin test you didn’t turn off the plugin that are activated network wide in your WP Multi-site install.

[Author]

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