November 5, 2012 at 11:21 pm #7833November 5, 2012 at 11:24 pm #51054isabellekmMember
If there is a way of just sending this email without the account upgrade and just automatically when I change the account to “Active”, I’m all ears!November 6, 2012 at 4:02 am #51055
What version of eMember are you using?November 13, 2012 at 9:57 pm #51056julienfontaineMember
Same problem here ! im using v8.3.3November 14, 2012 at 3:54 am #51057
@julienfontaine, Please enable debug in eMember so we can see if the emails are being sent by the plugin. If the plugin is sending the email (which I think it is) then you will need to take a look at this checklist to see where this email might be getting lost:December 10, 2012 at 2:32 pm #51058
I have a problem that, when the member pays for the membership, he don’t receive the registration link to his mail.
I have used directly pay pal for payment and I have created the pay pal button according to the instructions in your site. So,please kindly solve my issue.
My site is [www.best-opportunity.com]
and you can see the pay pal button in [http://best-opportunity.com/join-us/]
Anusha.December 10, 2012 at 11:05 pm #51059
Hi Anusha, I don’t know how you created your PayPal button but that button is messed up.
Did you create that PayPal button in your PayPal account? The button seems to have a bunch of garbled characters in it. Also, remember that PayPal gives you a the button code in HTML format. So in your WordPress editor you will need to go to the HTML view then paste the button code in the post or page.
Please verify that you logged into your PayPal account and created the PayPal button following the video tutorial on this page:
Once you have done the above, enable debug and run a test transaction which will reveal any remaining issue. This post will explain how to enable debug:December 11, 2012 at 5:07 am #51060
Well in the tutorial, it was mentioned that, we need to check the settings in the wp- e store plugin. But we dint purchase that plugin.We purchased wp-eMember and wp-Affiliate plugins.
I have checked the two log files:
ipn_handle_debug_eMember and subscription_handle_debug.
But I see that the ipn_handle_debug_eMember log file is empty.Please guide me to solve the issue.
Anusha.December 11, 2012 at 11:45 am #51061
we have tried creating the paypal button again and tried the test transaction but could get registration mail.
This time we found a difference that, both the log files ipn_handle_debug_eMember and subscription_handle_debug have data and we have searched for the word “failure”, but its not present in both the files.
So we don’t understand what could be the problem.Please kindly help us to solve this issue.
Anusha.December 11, 2012 at 10:03 pm #51062PeterMember
Hi, I have looked at your log files and I can see that the eMember plugin has definitely sent the registration email, ie, the following line demonstrates this:
[12/11/2012 3:06 PM] - SUCCESS :Member signup/upgrade completion email successfully sent
So, everything worked correctly this time as far as the plugin is concerned. The email is getting lost between your server and the inbox.
Please go through the checklists in this link to troubleshoot where or if the email is getting blocked/lost:
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