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eMember – Problem when importing csv comma with accent in Member Bulk Import

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember – Problem when importing csv comma with accent in Member Bulk Import

  • This topic has 4 replies, 3 voices, and was last updated 9 years, 7 months ago by croissance.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • October 6, 2015 at 10:05 pm #13136
    croissance
    Member

    WordPress Version : 4.3.1

    Wp eMember Version : v8.9.5

    eMember Member Bulk Import Version 1.2

    WP eStore Version 7 2 5

    Hi,

    When I want to import my csv with comma with the Member Bulk Import plugin, there is a problem of accents (I’m french) and the members just does not import at all.

    What can I do ?

    Thanks

    October 7, 2015 at 12:12 am #71520
    admin
    Keymaster

    What happens if you import that same CSV file using PHPMyAdmin tool?

    The following tutorial will teach you about this tool (if you don’t know it already):

    http://www.tipsandtricks-hq.com/how-to-easily-import-or-export-any-of-your-wordpress-database-content-using-phpmyadmin-3415

    October 7, 2015 at 6:54 pm #71521
    croissance
    Member

    Hello,

    Thanks for the fast answer and the tips, I’ve just imported the csv and it seems like it does not work either.

    The word where and accent appears (e.g: Montréal) displays only the letters before the accents : Montr

    Then, it does not take into account the Membership level (left blank) and I have a problem with the Expiry Date field during the importation (phpMyAdmin says that the name is not good but I put Membership Expiry has mentionned in the template I’ve downloaded and tested lots of other name…).

    What do you propose ? Thanks.

    October 7, 2015 at 9:08 pm #71522
    wzp
    Moderator

    Thanks for the fast answer and the tips, I’ve just imported the csv and it seems like it does not work either.

    The word where and accent appears (e.g: Montréal) displays only the letters before the accents : Montr

    It sounds like there is a mismatch between the character set used by the CSV file, and the database. Is the CSV file encoded with UTF-8?

    [http://stackoverflow.com/questions/4245300/phpmyadmin-import-csv-with-symbols]

    Is your database tables UTF-8 formatted?

    October 13, 2015 at 7:28 pm #71523
    croissance
    Member

    Hello,

    It was actually a bad encoded file…

    I had to open the csv in Notepad, make the conversion and replace every ; by a comma…

    It’s not very handy but it works now. WOUH !

    Thanks everyone, now I have to deal with a reset password mail not received…

    See you in another topic maybe !

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