emember not sending registration after payment has been made

[zefebee]

Hi, in this site:bettermarksinmaths.com.au

I have set up a $7 for 7 day paid trial, followed by subscription of $30 per month in the members area, until cancelled.

I don’t have a free trial.

A test $0.01 payment goes through PayPal successfully but there is no registration form showing or any email with a registration link being sent. So that means if someone purchases they won’t have the registration link.

Have tried the debug but can’t seem to find anything wrong there.

Not sure what to do next. Can you help with this please?

[admin]

In the debug log, do you see if it is executing the email sending code or not?

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Do you see a line that says something like “Email sent to …..”?

[zefebee]

I’ve checked the debug files and there is no “email sent to….”

[zefebee]

one email to me as a $0.01 test buyer is:

Hi, Your account has been upgraded successfully.

Please log into your member profile to view the details.

Thank You

= = = =

This is the other one:

Dear Michael Wion

Congratulations, and Welcome to your program:

VCE Maths Methods Exam Solutions x 1 – 0.01

The digital item(s) you’ve purchased can be

downloaded by clicking on the encrypted links below.

If any of the links are broken, ie. not all blue,

then copy and paste the entire link and paste it into

the URL bar in your web browser.

VCE Maths Methods Exam Solutions – This product does not have any downloadable content

-Michael

[zefebee]

also the payment page is on the outside of the website and NOT in the members area as there is no free trial.

[wzp]

…also the payment page is on the outside of the website

But is that page part of the same WP installation instance as the membership site???

[admin]

okay so the email system is working fine since you got the emails (one from estore for the transaction and one from emember for the membership profile related update).

The following basically means that the plugin found an EXISTING member account for the transaction. So the plugin correctly applied the new purchase to that existing user profile:

Your account has been upgraded successfully

So this is a situation of bad testing. If you want to do testing of a NEW member account creation and registration then you need to create that condition accordingly (similar to what your new members will have).

For example: Make sure you don’t have any member profiles with the SAME email address that you are using to do the transaction. Delete any member profiles that you previously created in the previous test. Then you can do a NEW test. Also, make sure you are not logged into the site as a member when doing the transaction (for testing new user transaction).

Please read the following documentation which will be helpful for you:

https://www.tipsandtricks-hq.com/wordpress-membership/how-to-test-the-wp-emember-plugin-to-make-sure-everything-is-working-40

[Author]

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