emember Not sending Emails Even Though I told it to Send The Email

[247associate]

emember is Not sending Emails Even Though I told it to Send The Email, I also use a wp autoresponder and the emails are being sent from that plugin just fine…

I have added new members as a test and requested email to be sent to each member I added never have gotten any emails from emember ???

I have joined using the registration form and no email ???

[Peter]

Hi, Please see the following link for a checklist of things you should verify:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Next, enable debug in eMember (See the “Testing and Debugging Settings” section in the settings menu) and do a test registration then share the content of the debug file so we can see what is going on.

[247associate]

This is the concern I have is my other plugins work just fine but you want me to spend my time and energy to research the problem with your plugin…..

So glad I bought it………………

I can give you whatever info you need to fix YOUR plugin I am only a lowly disabled auto tech trying to find some trust in the businesses that I deal with online because there is so much junk out there with no SUPPORT …….

[admin]

Its easy to think that the problem is with eMember without realizing that the other plugin you are comparing with may not be sending the email from your server like eMember has to. It is a common mistake people make when using an autoresponder plugin. Emails triggered by autoresponder plugins comes from the autoresponder server (not your server). Comparing orange with apple can be tricky in some situations.

I have sent you an email to get access and more details so I can investigate it further then I will give you a summary.

[admin]

Okay so it turns out that the following plugin that you have is breaking WordPress’s core “wp_mail” functionality!

ARGWA Pro Autoresponder

Basically, when you have that plugin active, no one else can use the WordPress’s “wp_mail” function (including WordPress itself) as it throws a fatal error:

Fatal error: Cannot redeclare class phpmailerException in [path to file name]

If that plugin checked for the existence of that class first before defining it then this issue wouldn’t happen (another example of bad coding).

I have deactivated that plugin, now the “wp_mail” function will work fine for all of your plugins.

[conradfitness]

I am manually creating accounts. SOMETIMES it sends, sometimes it doesn’t. I say sometimes because I do have debug on and I can see that the plugin is NOT always sending emails.

There is no rhyme or reason as to when it does or doesnt. Your overview on this topic only covers issues assuming that the plugin will always do its job. How do we fix this?

[conradfitness]

I have checked with the email testing plugin and the message was received via both testing methods. I’m also noticing a speed difference in emails delivered. I registered a new member and the mail was received within minutes. Create an account for another member and the confirmation doesnt show up in the log file for literally an hour.

[admin]

The plugin does everything instantly. If it is taking an hour to show up in the log file then that means something weird is going on your server. Most likely your server is using caching on their end. This is something you need to sort out with your hosting provider. Ask them why it takes so long for the file to show up the data when the plugin writes to it instantly (why are they showing the cached version of that file)?

Are you adding user from the admin side or the front-end? Remember, if you add members via the admin side the plugin doesn’t send an email by default (because thats how most people want it to behave). There is a setting you can enable in the plugin’s email settings which will send the email even when you add members via admin side.

[Author]

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