eMember – Not getting payment renewals

[auradesigns]

Hi,

I am having a problem with a site that I recently built.

I am using emember plugin with the estore, I have my payments set to monthly billing. However for some reason since I launched the site in April I am only receiving initial payments. My users are still able to access the site however they aren’t being billed monthly as I had planned..

Which leaves me with another problem at the moment I have 20 members and I have like a lot of back pay owed. How do I get the money from those months since I only noticed it now.. Is there a way to pull it one shot? Or do I have to ask them to send me through paypal?

Essentially I want the matter fixed so I don’t have to go through this again, if I have to ask for payments I will do so for the backpay.

[admin]

It seems like you did not create the subscription product correctly. Please post a link to the page where you have your payment button so I can see what you have done so far.

This post maybe a good read for you:

https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

[auradesigns]

http://durrahnation.com/?page_id=79

[admin]

Thank you. The button you created is not a subscription button as I suspected (you created an once off Buy Now button).

Please make sure you follow the subscription product creation documentation (there is even a video tutorial) to create a subscription product correctly:

http://www.tipsandtricks-hq.com/ecommerce/how-to-add-a-subscription-button-for-recurring-payment-400

[auradesigns]

Oh I guess I goofed on that.

Whats the best method to recover miss payments?

[admin]

Email the users and manually take the payment from them. If they don’t pay you can block their accounts.

[auradesigns]

I believe I fixed it, I followed the first video on the link;

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-additional-video-tutorials#subscription

Does this automatically connect to the WP eMember plugin? Or do I need to use the Reference Text in the Additional Product Details section? The video doesn;t mention it however text documentation does…

[admin]

The video you watched is an eStore only video and shows how to create any subscription product (it has nothing to do with eMember). If you want to hook that subscription product with eMember then you still need to use that reference text.

If you are looking for a more specific video for eStore and eMember integration then see the following documentation to get an idea of how to use the reference text field:

http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-and-wp-estore-integration-for-membership-payment-60

[auradesigns]

This still isn’t working. I am not getting the payments from clients.

[admin]

What do you mean by "I am not getting the payments from clients."? They are not paying you or the payment button is not working?

[auradesigns]

The payment button is not working. I thought I fixed it, however the reccuring payments are not being taken for example I had fixed this prior to july6 and if its month reccurring I should have gotten paid by the member who joined on the 6th of june.

[admin]

Okay, lets confirm one thing… This subscription/recurring payment will only work for new users that use this button to subscribe (it won’t charge anything for all the past users who purchased using the buy button that you had there before)

So my question to you is… Have you had a user who subscribed using that subscription button after the 6th of July when you implemented the subscription button?

[auradesigns]

I have not had any new members since I had fixed the problem.

SO I have to pull from each of those members manually that had used the buy button for the entire year?

[admin]

Yes, PayPal won’t allow you to magically take money from those users because they didn’t agree to pay that at the time of purchase.

Here is the situation…

You made a mistake with the payment configuration so you were charging an once of payment. You then fixed it so any new user who signs up will work fine. All the old purchases won’t get magically fixed and need to be manually handled.

You can do the following to collect money from the users who already signed up with the incorrect amount:

1) Tell your users that you made a mistake with the payment configuration which resulted in an incorrect charge amount.

2) Create a special WordPress page explaining the situation and place a purchase button for XX amount to cover the difference.

3) Send an email to your users and request them to go to the page you crated in step 2 and make payment.

[auradesigns]

Alright thank you for everything and the support and following up it is much appreciated.

I will do the following hopefully I can pull all the money, however it is a lesson learned.

[Author]

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