eMember – not adding to MailChimp or group

[tcnolan7]

Hi all, just recently we are having trouble getting new members added to MailChimp. This was all working before. We started selling the latest membership at the beginning of Aug and it has not been working.

I’ve double checked the list name, group name, etc.

Sometimes we are seeing the error below in the debug log. But sometimes I see “Mailchimp signup operation performed. returned value:subscribed” in the log. But the person is still not added.

Do you know if anything has changed that might be causing this? It is difficult to get any support from MailChimp.

Thank you,

Terry

[08/29/2018 10:21 AM] – SUCCESS :Mailchimp email address to signup:tcnolan7@gmail.com

[08/29/2018 10:21 AM] – SUCCESS :Mailchimp list to signup to:Live Out Loud Newsletter | Clutter Group Participants, CB 1.0 Fall 2018

[08/29/2018 10:21 AM] – SUCCESS :MailChimp target list name: Live Out Loud Newsletter | Clutter Group Participants, CB 1.0 Fall 2018

[08/29/2018 10:21 AM] – SUCCESS :Checking list name : Vision worksheet opt-in

[08/29/2018 10:21 AM] – SUCCESS :Checking list name : Book purchasers

[08/29/2018 10:21 AM] – SUCCESS :Checking list name : Live Out Loud Newsletter

[08/29/2018 10:21 AM] – SUCCESS :Found a match for the list name on MailChimp. List ID :df5954998e

[08/29/2018 10:21 AM] – SUCCESS :List ID to subscribe to:df5954998e

[08/29/2018 10:21 AM] – SUCCESS :Getting interest categories…

[08/29/2018 10:21 AM] – SUCCESS :Getting interest groups…

[08/29/2018 10:21 AM] – FAILURE :Unable to subscribe.

[08/29/2018 10:21 AM] – FAILURE :Error=400: The resource submitted could not be validated. For field-specific details, see the ‘errors’ array.

[08/29/2018 10:21 AM] – SUCCESS :Mailchimp signup operation performed. returned value:

[08/29/2018 10:21 AM] – SUCCESS :End of membership level specific autoresponder signup.

[admin]

It seems like your list may have a requirement to send certain fields. Can you please edit your list in mailchimp and make sure there are no requirements to send certain merge fields. Basically, there should be no required fields. Then do a test.

[tcnolan7]

Hi, thanks for your reply. I have checked the list field settings and only email and first name are required.

Doing more testing, I am only having issues with this particular membership level. I just did 2 tests of manually adding a member. The only difference in the membership levels that I can see is the Autoresponder List/Campaign Name:

This membership level, which we created in July, works fine, people get added to the mailchimp list with the correct group:

membership id 5

Live Out Loud Newsletter | Clutter Group Participants, CB 2.0: Fall 2018

This one which we created in August does not work.

membership id 7

Live Out Loud Newsletter | Clutter Group Participants, CB 1.0 Fall 2018

As you can see the only difference is the subgroup name.

I can’t determine whether there is an issue on the WP eMember side or something has changed in MailChimp. You would think neither would work??

Here is a link to our debug file. At the bottom you can see my 2 tests.

kerririchardson.com/wp-content/plugins/wp-eMember/eMember_debug.txt

Any ideas what else I can check?

Thanks, Terry

[admin]

That is a little strange. Can you please tell me what version of the eMember plugin you are using right now?

[tcnolan7]

Hi, we are on v10.0.8 .

I did more testing yesterday. When I take out the group, the member is added to the MailChimp list fine.

I tried renaming the group, still would not add.

It feels like it is an issue on MailChimp’s end with this particular group. They have turned on some error logs and had me test again. I have not heard back yet. Hopefully that will show something.

Thanks.

[Author]

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