eMember – No sign up with get response when using premium member sign up through

[kaygill]

Hi,

I am testing my premium membership site sign up process and everything is working except my new member isn’t being signed up to my Get Response Campaign.

According to the de bugging Log the integration looks successful. I’ve asked the Gresponse support but they say it appears to be a wordpress problem.

I’d appreciate your input. I’ve copied the debug log for you below

[11/05/2012 11:41 AM] – SUCCESS :Processing registration submission…

[11/05/2012 11:41 AM] – SUCCESS :===> Performing autoresponder signup if needed <===

[11/05/2012 11:41 AM] – SUCCESS :Performing membership level specific autoresponder signup if specified.

[11/05/2012 11:41 AM] – SUCCESS :List name specified for this membership level is: skiwithconfidence_premium_members

[11/05/2012 11:41 AM] – SUCCESS :GetResponse email address to signup:kay@redshoescoaching.co.uk

[11/05/2012 11:41 AM] – SUCCESS :GetResponse campaign to signup to:skiwithconfidence_premium_members

[11/05/2012 11:41 AM] – SUCCESS :Attempting to call GetResponse API for list signup…

[11/05/2012 11:41 AM] – SUCCESS :API Key:[redacted], Customer name:

[11/05/2012 11:41 AM] – SUCCESS :Attempting to retrieve campaigns for skiwithconfidence_premium_members

[11/05/2012 11:41 AM] – SUCCESS :Attempting GetResponse add contact operation for campaign ID: ptGy Name: Email: [redacted]

[11/05/2012 11:41 AM] – SUCCESS :GetResponse contact added… result:Array

[11/05/2012 11:41 AM] – SUCCESS :GetResponse signup operation performed. returned value:1

[11/05/2012 11:41 AM] – SUCCESS :End of membership level specific autoresponder signup.

[admin]

The plugin is definitely adding the user to the GetResponse list. Did you verify that the user did the double opt-in? I am pretty sure the user doesn’t show up on your list until he/she confirms the subscription (Getresponse sends another confirmation email after the signup).

[kaygill]

Yes, you’re right, Get Response doesn’t add to their campaigns until after double opt in. The thing is I was testing this myself and I never received the email from GR. It all works swimmingly with the Free sign up (see debug log below)

I have asked GR but they said all appears to be working ok from their end. I have checked junk folder for email.

Your help is very much appreciated

[admin]

eMember doesn’t the autoresponder signup exactly the same way it does for all the membership levels. So I can’t see anything in eMember that would prevent it from working. I sent you an email to get access to the site so I can check some settings.

[kaygill]

Thanks, I’ve just replied to your email.

[admin]

That email address was already on that list. GetResponse won’t send a confirmation email if an email address is already on the list. If you are testing with the same email address make sure to remove that email address from the list first.

[Author]

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