eMember – new user unable to register

[onerock.scott]

I am having difficulty with a new member completing registration. They are able to navigate to the page that allows them to create a username/password. the form shows that the username is available, but when they click submit the page appears to just refresh. The username/password isn’t created. I have W3 Total Cache and verified that the page wasn’t being cached. Please advise on how to fix the issue. Thanks in advance. Scott

[mlwd]

I have the exact same issue. Unable to set up an affiliate account. I have tried multiple times and the info typed into the affiliate sign up form is not being saved.

Please help

Thanks

Darryl

[admin]

Have you recently upgraded the plugin? The reason I am asking is because the issue you described seems to be for the following reason:

https://support.tipsandtricks-hq.com/forums/topic/issues-related-to-database-table-columns-out-of-sync

[mlwd]

I just updated the wp-affiliate plugin as per instructions and still have the same problem. Unable to set up an affiliate account. The affiliate sign up form won’t save.

Please advise…. I don’t know how long this problem has been going on for….see for yourself http://bit.ly/quiverkaddy-af

Thanks

Darryl

[onerock.scott]

No I have not updated the eMember Plugin recently, however I will attempt to instructions you have provided.

[onerock.scott]

I have attempted the instructions given except for the upgrade portion as I was not upgrading.

1)deactivated and deleted the plugin.

2)re-installed same version of plugin that I was currently at, version 8.01 of eMember.

This has not corrected my issue and the problem continues.

I also do recall seeing any of the causes listed in the FAQ “under the hood” of my site. Just a side note.

Scott

[admin]

@mlwd, I had a look at your site and your issue is coming from a plugin conflict. You installed a plugin that is not following WordPress’s coding standard to include JQuery library. The following post has full explanation:

https://support.tipsandtricks-hq.com/forums/topic/wrong-way-of-adding-jquery-library-to-wordpress-source-of-javascript-conflicts

Do this test to identify the source plugin and deactivate it:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Alternatively, Use the standalone affiliate area (option 1) explained here:

http://www.tipsandtricks-hq.com/wordpress-affiliate/setting-up-the-affiliate-viewarea-315

[admin]

@onerock.scott, I sent you an email to get access to the site so I can check out whats going on.

[onerock.scott]

I have responded to your request. Thanks

[mlwd]

I found that one of my recently installed plugins caused the error with my affiliate plugin. This was found by trial & error deactivating recent plugins one by one and testing each time.

I will contact the plugin developers and report the problem to them

Thank you for the help

Darryl

[Author]

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