Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember – new user not created in WordPress/Nextend (social) Connect plugin
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April 30, 2013 at 12:14 pm #9010NomacMember
Hello,
In “WP eMember > Admin Functions > Automatically Create eMember Account When a WordPress User Account is Created” I enable the feature…
but I don’t have new members in my WP eMembers management tools…
I use this Nextend social plugins :
– [http://wordpress.org/extend/plugins/nextend-facebook-connect/]
– [http://wordpress.org/extend/plugins/nextend-twitter-connect/]
– [http://wordpress.org/extend/plugins/nextend-google-connect/]
Best Regards,
Nomac
April 30, 2013 at 11:13 pm #55360wpCommerceModeratorHi, Do you see a WP User record in the WP Users menu after someone creates an account with the plugins you mentioned?
Do you have any member under
WP eMember->members->manage members
at all?What happens when you manually add a member? Does it show up in the
manage members
menu?We use a WordPress hook to listen for new WP User creation event. Are those plugins creating wordpress users using the proper API or are they directly adding them to the database? The 2nd practice is bad and will cause other plugins to not be notified when a user account is created.
May 1, 2013 at 6:15 am #55361NomacMemberHello wpCommerce
Thank you for your answer.
<b>”Do you see a WP User record in the WP Users menu after someone creates an account with the plugins you mentioned?”</b>
Yes
<b>”What happens when you manually add a member? Does it show up in the manage members menu?”</b>
The user is recorded in the WP Users menu but not in the eMembers menu. I try to without the social plugins (disable all of them) and it is the same issue.
For information, I use the twenty-ten theme.
Best Regards,
Nomac
May 1, 2013 at 11:22 pm #55362wpCommerceModeratorWhat happens when you manually add a member?
Please add a member from the “Add/Edit Member” menu of eMember(WP eMember->Members->Add/Edit Member)
Once the member is added go to “Manage Members” (WP eMember->Members->Manage Members) and check if the newly added member shows up.
I am trying to make sure you don’t have a database connection issue where the query to add a member record in eMember is failing. The above test will help me isolate that if there is an issue.
May 2, 2013 at 7:24 am #55363NomacMemberHello wpCommerce,
I add a new eMember User and he appear in the “WP eMembers Manage Members” section.
For information, I work with a new install (clear) of WP 3.5.1… is there a trick? Must I check another option in addition of “Automatically Create eMember Account When a WordPress User Account is Created”?
Best Regards
May 3, 2013 at 4:00 am #55364adminKeymasterI sent you an email to access to the site so I can check the settings.
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