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eMember msie and overlay error

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Tips and Tricks HQ Support Portal › Forums › WP eMember › eMember msie and overlay error

  • This topic has 6 replies, 3 voices, and was last updated 7 years, 1 month ago by admin.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • August 16, 2018 at 7:20 pm #15025
    jaytillery
    Member

    I’ve updated to the latest version of eMember on my website and now getting msie and overlay error message on the site.

    August 17, 2018 at 3:51 am #78333
    wzp
    Moderator

    Please provide a LIVE URL link and instructions on how to reproduce the issue.

    August 17, 2018 at 4:15 am #78334
    admin
    Keymaster

    Usually happens if there is a JavaScript error on the site (coming from another plugin conflict).

    If you share a link to your site, I will be able to inspect it and see if there is any JS error.

    August 17, 2018 at 1:28 pm #78335
    jaytillery
    Member

    That’s not the case. I’ve turned off all plugins and left only WP eMember running and it produced the same JS errors in console. Here is the link. aagt.org/join-us/

    August 18, 2018 at 1:32 am #78336
    wzp
    Moderator

    @jaytillery — Besides visiting that URL, do I have to do anything else, to see the errors? Using Internet Explorer 11.228.1734..0 and see no obvious errors.

    August 18, 2018 at 2:00 am #78337
    jaytillery
    Member

    In IE and other major browsers in developers tools I get the following errors:

    SCRIPT5007: SCRIPT5007: Unable to get property ‘msie’ of undefined or null reference

    jquery.tools18.min.js (279,5)

    SCRIPT438: SCRIPT438: Object doesn’t support property or method ‘overlay’

    join-us (160,13)

    It only happens if WP eMembers is active. Even on all plugins off. You should be able to reproduce these errors easily.

    August 18, 2018 at 4:25 am #78338
    admin
    Keymaster

    There is definitely some JavaScript conflict happening on this site. Lets try the following first.

    Please do the following so the password reset functionality uses a page instead of an overlary. That should remove that conflict:

    https://support.tipsandtricks-hq.com/forums/topic/wp-emember-creating-a-specific-forgot-password-reset-password-page

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