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eMember – Lockdown exceptions not working

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › eMember – Lockdown exceptions not working

Tagged: eMember, lockdown

  • This topic has 10 replies, 4 voices, and was last updated 11 years, 6 months ago by admin.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 6, 2013 at 11:57 am #8270
    gphoenix
    Member

    I have site-wide lockdown enabled with specific pages excluded. This worked well when I last looked. Now the pages are showing the login page and not allowing people in. I am on the latest eMember version (8.4.7) and WP 3.5. Can you help?

    January 6, 2013 at 12:26 pm #52812
    gphoenix
    Member

    For example, I am experiencing the issue on this page (amongst many) [http://course.loveawoman.com/leader-circle-payment/]

    The page is listed in the text box to exclude from the domain level lockdown.

    January 6, 2013 at 12:53 pm #52813
    gphoenix
    Member

    Temporarily I have removed Domain Level Lockdown until I am able to resolve this issue.

    January 7, 2013 at 1:14 am #52814
    admin
    Keymaster

    Please copy and paste the content of the “Exclude URL List” field from eMember settings.

    November 23, 2013 at 11:08 pm #52815
    ClintonLee83
    Member

    I’m having the exact same problem. I’ve cleared my website and browser cache, have made sure the pages have not been protected while editing the page and have made sure the general protection was not set for these specific pages. The page that remains locked is:

    [http://www.dropshiplounge.com/mega-poster-set-up/]

    November 23, 2013 at 11:17 pm #52816
    mbrsolution
    Spectator

    Hello ClintonLee83 please make sure you have the latest version installed. See the following URL

    https://support.tipsandtricks-hq.com/update-request

    November 24, 2013 at 2:52 am #52817
    ClintonLee83
    Member

    Mbrsolution, thanks for the fast response! I’ve upgraded the plugin and I’m still having the same issue. I’ve tried creating a new page after upgrading and these new pages are being locked down even though I’m excluding them. Every page that I’ve excluded before a week ago works fine.

    November 24, 2013 at 4:41 am #52818
    admin
    Keymaster

    I just checked that URL and it is not locked, I can see it fine.

    November 24, 2013 at 2:00 pm #52819
    ClintonLee83
    Member

    Ah, you’re right. I just needed to clear my browser cache after upgrading the plugin. Thank you for the great support!

    November 24, 2013 at 2:44 pm #52820
    ClintonLee83
    Member

    Still having trouble with [http://www.dropshiplounge.com/10-minute-website/] and [http://www.dropshiplounge.com/exclude/] which has just been added to the exclude list.

    Cleared browser cache and website cache, tested in 2 different browsers. These pages have not been protected in the “edit page” settings or in General protection and have been granted access in manage membership protection. The settings reflect the same settings of all the pages on the exclude list.

    I appreciate your help!

    November 25, 2013 at 9:52 pm #52821
    admin
    Keymaster

    I will have to take a look at your setup for this. I have sen you an email.

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