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I have a user who renewed their emember account more than once (ie; so now they are renewed for 2017, 2018 and 2019). My intention is that people can only renew for one year and not then renew for an extra year. Is there a way to control that?
Thanks
How exactly, did this happen? Was it because they went in 3 times and renewed; or was it because they clicked more than once on a “Submit Payment” button; or was it because they refreshed a browser page, or clicked the page back button, after submitting their payment?
Good question – it looks like her two purchases were 2 minutes apart. Which could mean she refreshed or clicked the back button is my guess.
Are you saying that after a person renews for the next year, they are not able to renew for another year until a certain time period before expiration? That’s the want I want it to work and I think it does – but can you confirm?
it looks like her two purchases were 2 minutes apart. Which could mean she refreshed or clicked the back button is my guess.
There’s no fix for that; except maybe a big-red warning message. Practically every online bank, store, or bill pay service; warns users “DO NOT REFRESH YOUR SCREEN OR USE THE BROWSER BACK BUTTON.”
Are you saying that after a person renews for the next year, they are not able to renew for another year until a certain time period before expiration?
I never said that; you did. I don’t know of any “morally responsible businesses,” that go out of their way to prevent users from giving them extra money.
That’s the want I want it to work and I think it does…
No, it does not. The best we could offer is perhaps a custom coding job; that would prevent more than 1 purchase per browser session…
https://support.tipsandtricks-hq.com/need-custom-work-done
…but as a business owner; why on Earth would you want to do that??? Are you concerned that you will go out of business, before the 3 renewals run their course, LOL?
No – I understand all that about doubleclicking the payment button. What I’m asking is this – Assuming she only clicked once to make a payment, and then she came back later to renew again (even though she already renewed) – is possible that she could renew for another year? We don’t want people to renew for future years.
Without having to resort to a custom coding job; imagine this, as a solution…
- You have 2 membership levels: “Paid” and “Paid Renewable”
- The only difference between the 2 levels is that “Paid Renewable” has access to a “renew membership” page.
- When a member first joins, they are assigned to the “Paid” membership level.
- You use the “Auto Upgrade” feature so that, after 10 months, the member is auto-upgraded to the “Paid Renewable” level.
- They have 2 months in the “Paid Renewable” level to renew their membership; before they get auto-upgraded, back to the free level.
- If they renew, they get “sent back” to the “Paid” membership level and the whole process starts over.
- You have 2 membership levels: “Paid” and “Paid Renewable”
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