February 27, 2019 at 9:41 pm #15330
Since 2014 I use the WPeMember plugin. But this time I am wandering in the dark.
I have an online course and I am using the drip technique as suggested in article: https://www.tipsandtricks-hq.com/wordpress-membership/how-to-use-auto-upgrade-feature-to-drip-content-194.
I read https://support.tipsandtricks-hq.com/forums/topic/wp-emember-content-protection-not-working-common-mistakes and decided to (3) protect my categories. But unfortunately that works too well
So this what I did:
1. By selecting “General Protection” from the drop down menu and checking the checkboxes next to the category-a, category-b and category-c and I protected these cats.
2. By selecting “membership-level-a” from the drop down menu I granted that membership access to category-a.
3. I followed the same procedure with “membership-level-b” and “membership-level-c”.
Auto Upgrade is on, starting on 1 day for membership-with-category-b and 2 days (it’s a test) for membership-with-category-c from today.
A new member is added, his membership starts today with membership-level-a, auto-upgrade-date is today AND he is grated access to the 3 membership-levels a/b/c.
Then, when I log in as this test-member, the “After Login Page” is shown (I protected that page and granted access to this membership-level-a). The moment I click on one of the category-a-posts shown on that page (I granted access in step 2 here above) I see a content-protected-sign. So the page belonging to membership-level-a is shown (as expected) but the posts (course-overview) are blocked.
So I have no clue what I do wrong or what setting to change to get this working.February 28, 2019 at 6:23 am #79263
There are to be two parts to it from what you explained. There is the protecting of categories, then there is the auto upgrades. Is the category protection not working or is the auto upgrade not working? If you log in as a member (a test member account) who belongs to the correct membership level, can that user see the protected content he is suppose to see?March 1, 2019 at 4:54 am #79264
Once logged in, none of the correct membership level content (which he is supposed to see) is available. “You are not allowed to see this content”March 1, 2019 at 6:19 pm #79265
Would it help if I send you login info?March 2, 2019 at 3:26 am #79266
Yes that will help. I have sent you an email for it.March 3, 2019 at 7:30 am #79267
So the checklist number 1 explained in the following post is the issue:
Having them unchecked means no access will be given to anyone. That field has a quick way to turn off all access (if you ever needed to quickly turn off access to everything while keeping their protection settings in place).
Please edit the membership levels and “Check” all those options in the “Access To” field.March 4, 2019 at 8:36 pm #79268
FINAL remark before closing this request.
I had chosen the [Disable Simultaneous Member Login] option. It seemed that my host could not handle this option, so all content was blocked. Alle support is handled via email. I received 5 STAR SERVICE on this matter.
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