eMember & Form Builder – Registration Complete Email not working correct

[Roanna]

In Email settings => Email Settings (Registration Complete)

– I have set the Email Subject and body to a customised message.

– “Send Email to Member When Added via Admin Dashboard” is checked √

– Manually Approve Member Registration is also on so all new members are pending.

However, when I set user to “set user to active and notify” they get the normal email (“Hi, Your account has been activated. You can now log into the site.”) instead of my customised message.

[admin]

If you are using manual approval for the registration then the email you send after approval is a different one (not the registration complete email).

Read the following documentation:

https://www.tipsandtricks-hq.com/wordpress-membership/manually-approve-members-on-your-site-1302

[ally0929]

I am having this same issue. I am not using manual approval yet the “registration complete” email is not being sent. thanks for looking into this.

[admin]

Enable the debug option in the emember plugin so we can see if the plugin is executing the email sending code after a user submits the registration.

Most of the time, the email issue comes from what is explained in the following post:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Do you have free registration enabled? If you do, please share a link to the registration page so I can register for a test account and then check the log file to see if the plugin executed the email sending code or not.

[ally0929]

the site is not up and running for the public yet but it’s out there. I turned on debug and here is the link to registration:

vlwomen.org/registration

I obtained an email to use in place of my gmail and hotmail address but that didn’t work either. thanks for your help.

[ally0929]

By the way, I am using Scenario #2 as my registration process. People register and then they pay. I am getting the admin notification that the email was sent, but the email was not sent.

[admin]

Thank you. I I did a test and checked the log file. The plugin is definitely executing the email sending code.

For my test, I received the registration complete email correctly. I did have to wait 2 minutes but it arrived in my inbox fine.

This confirms that emails sent from your server is getting blocked randomly (or being marked as spam). The first step is to configure STMP and send all emails from your site via SMTP which will improve your email deliverablity.

Please read the 3rd checklist point from the following post which will help you setup SMTP for your WordPress install:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Let me know how you go after you have setup SMTP for your site.

[ally0929]

I downloaded the first suggested smtp plugin and configured with a gmail address and a hotmail address. Neither worked. I tried the second plugin but it’s not supported anymore. Found a third, SMTP Mailer and tried to configure with many different mail servers and I’m getting the following:

Connection: opening to smtp.gmail.com:587, timeout=300, options=array ( ‘ssl’ => array ( ‘verify_peer’ => false, ‘verify_peer_name’ => false, ‘allow_self_signed’ => true, ),)

Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.gmail.com:587 (Connection refused)

SMTP ERROR: Failed to connect to server: Connection refused (111)

I’m sure this is an operator error and I will keep researching to see if I can get it to work. ugh.

[ally0929]

So I never could get the plug in to work so I deactivated it and NOW I’m getting the emails. weirdness but I’m going with it! lol. thanks for your help.

[admin]

You need to get the SMTP configuration details from your hosting provider. If you ask them what the SMTP details are, they will tell you. Then you plug those numbers in the plugin’s configuration.

However, since the emails are working good, you can just keep it how you have it now.

[Author]

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