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eMember – Download Folder Protection not working

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Tips and Tricks HQ Support Portal › Forums › WP eMember › eMember – Download Folder Protection not working

Tagged: Download, Download Folder Protection, WP eMember, wp membership

  • This topic has 16 replies, 6 voices, and was last updated 9 years, 4 months ago by wzp.
Viewing 15 posts - 1 through 15 (of 17 total)
1 2 →
  • Author
    Posts
  • May 13, 2013 at 5:52 am #9071
    Francis
    Member

    Hi guys, I’ve been using the WP eMember for about a month now and it seems to have been working well on my end. I’ve been using the Download Folder Protection and it works like a charm.

    However, recently (or just today), I noticed even though I was logged in via WP eMember and WordPress (I did auto-log in for wordpress to wpemember), the file required a username and password. Upon typing the username and password, it doesn’t recognize and keeps asking me over and over again (even though logged-in).

    The only difference I did today was update the following plugins:

    – Contact Form 7

    – Digg Digg

    – nrelate Related Content

    Can you let me know what seems to have caused this? Thank you very much!

    May 13, 2013 at 11:39 pm #55563
    wpCommerce
    Moderator

    Hi, keep all the plugins deactivated first (except eMember). Now check to see if it is working as expected. If it is you know that there is a conflicting plugin. So start activating one plugin at a time until you see this issue again (that’s the easiest way to find the conflicting plugin). This post has more explanation:

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    May 15, 2015 at 2:54 pm #55564
    Jill
    Member

    Hello, I’m trying to use the Download Folder Protection feature. I placed the file in the folder and when I click the button to trigger the download, it asks me for my credentials (I’m not logged in with any account on the website), I put them but instead of downloading the file, the site continuously ask for the credentials. You do mention the .htaccess feature in your tutorial. Can you provide me with some additional info?

    Thank you

    May 15, 2015 at 3:33 pm #55565
    wzp
    Moderator

    Are you entering the credentials of a valid eMember user?

    May 15, 2015 at 4:18 pm #55566
    Jill
    Member

    Yes, i registered a new user and tried to access the file, and after i inserted the credentials it keeps asking for it. I am sure that they are right because if i login it accepts them.

    May 15, 2015 at 4:52 pm #55567
    wzp
    Moderator

    Please click the blue “Update” button on the Download Folder Protection page.

    May 15, 2015 at 5:01 pm #55568
    Jill
    Member

    I clicked it but the situation continues, are you sure it’s not related with the “Note: The download folder protection feature requires .htaccess feature to work correctly on your webserver.” that you have on your tutorial?

    May 15, 2015 at 5:24 pm #55569
    wzp
    Moderator

    …are you sure it’s not related with the “Note: The download folder protection feature requires .htaccess feature to work correctly on your webserver.”

    Was an .htaccess file created in the download folder?

    May 15, 2015 at 5:36 pm #55570
    Jill
    Member

    Yes, when i access the FTP and go to the directory, the file is there, the content is:

    AuthUserFile /home/content/p3pnexwpnas07_data02/90/2509390/html/wp-content/uploads/emember/downloads/.htpasswd

    AuthName “eMember Protected Folder”

    AuthType Basic

    require valid-user

    May 16, 2015 at 12:37 am #55571
    admin
    Keymaster

    Give us the following details so we can check it:

    1) Share a test member username and password:

    2) Link to your membership login page (so we can log in using that details)

    3) Which page should we go to after that to download the item?

    May 18, 2015 at 11:07 am #55572
    Jill
    Member

    1. Test Member: testuser Pass: 1234

    2. Login, [http://babysleepmadesimple.com/?page_id=11739] (you can login from either the member login button top right or the compact login on the left under the header)

    3. download page: [http://babysleepmadesimple.com/?page_id=11253] (blue button on the left)

    May 18, 2015 at 11:49 pm #55573
    admin
    Keymaster

    Looks like you have some kind of a customize login form. I need to see emember’s standard login page.

    Give me the URL of the page where you have the following login shortcode:

    [wp_eMember_login]

    May 19, 2015 at 9:47 am #55574
    Jill
    Member

    I have the shortcode in two locations:

    the login page: [http://babysleepmadesimple.com/?page_id=12924]

    and in the header, linked to the login button

    May 19, 2015 at 11:47 pm #55575
    admin
    Keymaster

    The download worked fine for me (Do exactly the following to test it):

    1) I went to the following page and logged in using the standard eMember login:

    [http://babysleepmadesimple.com/?page_id=12924]

    2) Clicked on the blue download button.

    3) Entered the username and password then it downloaded the file.

    May 25, 2015 at 4:44 pm #55576
    Jill
    Member

    I tested again and it indeed worked, thank you for your time

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