eMember – Cannot Export CSV in IE8

[web_admin]

Our membership director is unable to export the csv for eMembers in IE8. We keep getting an error saying:

“Internet Explorer cannot download admin.php from ‘mysite.com’.

Internet Explorer was not able the open this internet site. The requested site is either unavailable or cannot be found.”

Is there a way to force this to download in IE8 or is this a problem with your software?

[Peter]

Hi,

What happens when you do the equivalent action in Firefox or Chrome – does it work as expected or do you also get errors?

[web_admin]

Works fine in Firefox and Chrome. Which is what I normally use, but our membership director is an IE8 user and I need to give him the ability to export in that browser.

[admin]

It looks like an issue that is happening from gzip compression. What version of eMember are you using? Are you using gzip compression on your server?

I would recommend you to test it in IE9 or 10. Maybe request your director to use IE9 or IE10 (IE has gotten much better in those versions).

[web_admin]

We are using version 8.4.7 and he has already informed me he doesn’t want to upgrade. (roll eyes). I am not sure about the gzip compression. I will check that. Thanks.

[Author]

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