eMember Bulk Importer not showing upload button

[dichotomy]

Hi, I’ve installed eMember Bulk Importer but the upload link is not visible. The only thing that shows is the page title:WP eMembers User Bulk Import – 1.2

And then a white box that says: eMember Bulk Importer

Inspect Element (Chrome) is showing that the JS is loading but nothing is showing on the page…

Any advice?

THANKS!

[admin]

It is likely that you have some JS errors in your admin side which is preventing the addon from working. Does the inspect tool tell you that there are JavaScript errors in your admin dashboard side (coming from a plugin or theme or some customization)?

[wsati]

I have the same problem – I have two sites I manage using this add-on, one is working without a problem. The other isn’t. The csv upload button is missing. Below are the errors:

Uncaught ReferenceError: qq is not defined

at HTMLDocument.<anonymous> (admin.php?page=emember-bulk-import:254)

at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:2)

……

Please tell me what I need to do to repair this. I have 3,000 names I need to bulk upload!

[admin]

The javascript error is coming from another plugin or theme. So you need to fix that error and then it will start to work fine.

The following post will explain more:

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

You can use the following test to figure out which plugin or theme is contributing to this error:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Author]

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