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Emails Being Resent for old purchases

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Emails Being Resent for old purchases

Tagged: email, estore

  • This topic has 8 replies, 2 voices, and was last updated 14 years, 3 months ago by wzp.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 9, 2011 at 5:22 pm #2896
    akaeser
    Member

    My customers have started to receive emails from old purchases. These are transactions that are over 6 months old. And the customers had already received the email at that time.

    I am using WP 3.1 and estore 4.9.5

    Any ideas?

    Alan

    March 9, 2011 at 5:41 pm #29974
    wzp
    Moderator

    Do the mail headers, in the received messages, actually say that the messages have been recently sent?

    March 9, 2011 at 7:10 pm #29975
    akaeser
    Member

    Actually not, but I tested email function in the system in October and I received it then and I received it again on Monday. One other customer has reported the same thing, but it has a Oct sent address as well.

    March 9, 2011 at 8:20 pm #29976
    wzp
    Moderator

    So, if you looked at the email headers in the message you received on Monday, what do they say? Do they say the message was actually resent on Monday from your site?

    March 9, 2011 at 8:21 pm #29977
    wzp
    Moderator

    By headers, I am referring to all the raw email headers that your email program usually hides.

    March 10, 2011 at 5:35 pm #29978
    akaeser
    Member

    Here is the header:

    X-AVG-Antispam-Info: 1,0,0,e976327fa095e47a,d41d8cd98f00b204,

    XXX@XXX.com,YYY@gmail.com,

    RULES_HIT:152:355:379:541:543:882:969:988:989:1260:1261:1277:1311:1313:1314:

    1345:1437:1515:1516:1518:1534:1537:1567:1593:1594:1676:1711:1714:1730:1747:

    1766:1792:2196:2199:2393:2559:2562:2693:2733:2743:3138:3139:3140:3141:3142:

    3690:3740:3865:3867:3868:3873:3874:4362:5007:6261:7875:8829:10004:10400,0,

    RBL:111.111.111.111:@YYY.com:

    .lbl8.mailshell.net-62.10.0.100 64.102.201.201,CacheIP:none,Bayesian:0.5,0.5,

    0.5,Netcheck:none,DomainCache:0,MSF:not bulk,SPF:ft,MSBL:none,DNSBL:none,

    Custom_rules:0:0:0

    X-Antivirus: AVG for E-mail

    Delivered-To: YYY@gmail.com

    Received: by 10.223.43.28 with SMTP id u28cs41361fae;

    Mon, 7 Mar 2011 21:39:24 -0800 (PST)

    Received: by 10.150.52.12 with SMTP id z12mr5440220ybz.219.1299562763533;

    Mon, 07 Mar 2011 21:39:23 -0800 (PST)

    Return-Path: <YYY@p3nlhg191.shr.prod.phx3.secureserver.net>

    Received: from p3nlsmtp03.shr.prod.phx3.secureserver.net (p3nlsmtp03.shr.prod.phx3.secureserver.net [72.167.234.227])

    by mx.google.com with SMTP id p2si7592812ybk.25.2011.03.07.21.39.21;

    Mon, 07 Mar 2011 21:39:22 -0800 (PST)

    Received-SPF: pass (google.com: domain of YYY@p3nlhg191.shr.prod.phx3.secureserver.net designates 72.167.234.227 as permitted sender) client-ip=72.167.234.227;

    Authentication-Results: mx.google.com; spf=pass (google.com: domain of YYY@p3nlhg191.shr.prod.phx3.secureserver.net designates 72.167.234.227 as permitted sender) smtp.mail=YYYr@p3nlhg191.shr.prod.phx3.secureserver.net

    Received: (qmail 21558 invoked from network); 8 Mar 2011 05:20:35 -0000

    Received: from unknown (HELO p3nlhg191.shr.prod.phx3.secureserver.net) ([97.74.24.191])

    (envelope-sender <YYY@p3nlhg191.shr.prod.phx3.secureserver.net>)

    by p3nlsmtp03.shr.prod.phx3.secureserver.net (qmail-ldap-1.03) with SMTP

    for <YYY@gmail.com>; 8 Mar 2011 05:20:35 -0000

    Received: from p3nlhg191.shr.prod.phx3.secureserver.net (localhost.localdomain [127.0.0.1])

    by p3nlhg191.shr.prod.phx3.secureserver.net (8.13.8/8.12.11) with ESMTP id p285C2gh005445

    for <YYY@gmail.com>; Mon, 7 Mar 2011 22:20:33 -0700

    Received: (from YYY@localhost)

    by p3nlhg191.shr.prod.phx3.secureserver.net (8.13.8/8.12.11/Submit) id o9MHFsVg021872;

    Fri, 22 Oct 2010 10:15:54 -0700

    To: YYY@gmail.com

    Subject: Thank you for the purchase

    Date: Fri, 22 Oct 2010 17:15:54 +0000

    From: Luna Ortiz <sales@XXX.com>

    Message-ID: <429c70f64fb056a93eae418c72551b58@XXX.com>

    X-Priority: 3

    X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.4]

    MIME-Version: 1.0

    Content-Transfer-Encoding: 8bit

    Content-Type: text/plain; charset=”UTF-8″

    March 10, 2011 at 8:04 pm #29979
    wzp
    Moderator

    It’s saying that a copy had been sitting in your hosting provider’s mail queue since October of last year?!

    Without calling the provider & asking, one possible explanation would be they had to restore a system from a backup, but the message was not “resent” by eStore.

    March 11, 2011 at 1:06 pm #29980
    akaeser
    Member

    Thanks just wanted to make sure something didn’t go wacky here.

    March 11, 2011 at 3:18 pm #29981
    wzp
    Moderator

    I was thinking that maybe it’s from one of those backup tapes Google had to use, since the trail picks up

    at the Google system interface to your provider.

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