Emails Being Resent for old purchases

[akaeser]

My customers have started to receive emails from old purchases. These are transactions that are over 6 months old. And the customers had already received the email at that time.

I am using WP 3.1 and estore 4.9.5

Any ideas?

Alan

[wzp]

Do the mail headers, in the received messages, actually say that the messages have been recently sent?

[akaeser]

Actually not, but I tested email function in the system in October and I received it then and I received it again on Monday. One other customer has reported the same thing, but it has a Oct sent address as well.

[wzp]

So, if you looked at the email headers in the message you received on Monday, what do they say? Do they say the message was actually resent on Monday from your site?

[wzp]

By headers, I am referring to all the raw email headers that your email program usually hides.

[akaeser]

Here is the header:

X-AVG-Antispam-Info: 1,0,0,e976327fa095e47a,d41d8cd98f00b204,

XXX@XXX.com,YYY@gmail.com,

RULES_HIT:152:355:379:541:543:882:969:988:989:1260:1261:1277:1311:1313:1314:

1345:1437:1515:1516:1518:1534:1537:1567:1593:1594:1676:1711:1714:1730:1747:

1766:1792:2196:2199:2393:2559:2562:2693:2733:2743:3138:3139:3140:3141:3142:

3690:3740:3865:3867:3868:3873:3874:4362:5007:6261:7875:8829:10004:10400,0,

RBL:111.111.111.111:@YYY.com:

.lbl8.mailshell.net-62.10.0.100 64.102.201.201,CacheIP:none,Bayesian:0.5,0.5,

0.5,Netcheck:none,DomainCache:0,MSF:not bulk,SPF:ft,MSBL:none,DNSBL:none,

Custom_rules:0:0:0

X-Antivirus: AVG for E-mail

Delivered-To: YYY@gmail.com

Received: by 10.223.43.28 with SMTP id u28cs41361fae;

Mon, 7 Mar 2011 21:39:24 -0800 (PST)

Received: by 10.150.52.12 with SMTP id z12mr5440220ybz.219.1299562763533;

Mon, 07 Mar 2011 21:39:23 -0800 (PST)

Return-Path: <YYY@p3nlhg191.shr.prod.phx3.secureserver.net>

Received: from p3nlsmtp03.shr.prod.phx3.secureserver.net (p3nlsmtp03.shr.prod.phx3.secureserver.net [72.167.234.227])

by mx.google.com with SMTP id p2si7592812ybk.25.2011.03.07.21.39.21;

Mon, 07 Mar 2011 21:39:22 -0800 (PST)

Received-SPF: pass (google.com: domain of YYY@p3nlhg191.shr.prod.phx3.secureserver.net designates 72.167.234.227 as permitted sender) client-ip=72.167.234.227;

Authentication-Results: mx.google.com; spf=pass (google.com: domain of YYY@p3nlhg191.shr.prod.phx3.secureserver.net designates 72.167.234.227 as permitted sender) smtp.mail=YYYr@p3nlhg191.shr.prod.phx3.secureserver.net

Received: (qmail 21558 invoked from network); 8 Mar 2011 05:20:35 -0000

Received: from unknown (HELO p3nlhg191.shr.prod.phx3.secureserver.net) ([97.74.24.191])

(envelope-sender <YYY@p3nlhg191.shr.prod.phx3.secureserver.net>)

by p3nlsmtp03.shr.prod.phx3.secureserver.net (qmail-ldap-1.03) with SMTP

for <YYY@gmail.com>; 8 Mar 2011 05:20:35 -0000

Received: from p3nlhg191.shr.prod.phx3.secureserver.net (localhost.localdomain [127.0.0.1])

by p3nlhg191.shr.prod.phx3.secureserver.net (8.13.8/8.12.11) with ESMTP id p285C2gh005445

for <YYY@gmail.com>; Mon, 7 Mar 2011 22:20:33 -0700

Received: (from YYY@localhost)

by p3nlhg191.shr.prod.phx3.secureserver.net (8.13.8/8.12.11/Submit) id o9MHFsVg021872;

Fri, 22 Oct 2010 10:15:54 -0700

To: YYY@gmail.com

Subject: Thank you for the purchase

Date: Fri, 22 Oct 2010 17:15:54 +0000

From: Luna Ortiz <sales@XXX.com>

Message-ID: <429c70f64fb056a93eae418c72551b58@XXX.com>

X-Priority: 3

X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.4]

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=”UTF-8″

[wzp]

It’s saying that a copy had been sitting in your hosting provider’s mail queue since October of last year?!

Without calling the provider & asking, one possible explanation would be they had to restore a system from a backup, but the message was not “resent” by eStore.

[akaeser]

Thanks just wanted to make sure something didn’t go wacky here.

[wzp]

I was thinking that maybe it’s from one of those backup tapes Google had to use, since the trail picks up

at the Google system interface to your provider.

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