Emails after purchase

[winning]

If I use PalPay checkout, the seller receives this email “This is the email address where the seller will be notified of product sales”. However, the buyer does NOT receive this email “Send Emails to Buyer After Purchase” from WordPress and ONLY gets email from PayPal. Is it right (the way it should be)? – just want to confirm.

If I use authorize.net, the seller does NOT receives this email “This is the email address where the seller will be notified of product sales”. However, the buyer does receive this email “Send Emails to Buyer After Purchase” from WordPress. Why?

WordPress email after purchase on my website summary:

PayPal – seller receives WordPress’s email, but buyer does not.

Authorize.net – seller does not receive WordPress email, but buyer does.

Is this the way it should be? If not, what should I do?

Thank you for your help!

[winning]

Sorry, I missed one email. So here is the correction of my question:

WordPress email after purchase on my website summary:

PayPal – Both seller and buyer receive WordPress’ emails: “Notificati​on of product sale” for seller, and “Thank you for the purchase” for buyer.

Authorize.net – seller does NOT receive the WordPress email, but buyer does.

Is this the way it should be? – seller not receiving the email “Notificati​on of product sale” from my WordPress site if customers checkout with Authorize.net.

What should I do if the ecommerce plugin should send out emails to seller after authorize.net payment? Why the site reacts differently when different payment gateway (paypal vs. authorize.net) is used? What may I have missed in the settings?

Thank you very much for your help.

[wpCommerce]

Can you please do a test transaction(using Authorize.net) with the debug enabled and share the content of the eStore_post_payment_debug.log file?

The following post will help you with the debugging:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[winning]

I did a real PayPal checkout and saw the following message in the debug log (I copied all text in eStore_post_payment_debug.log), and it did not mention anything about the notify email or paypal, although both buyer and seller got the email. I have not yet tried authorize.net. It seems my log is much shorter than those posted in the forum. What should I do now? Thanks!

[05/06/2011 5:22 AM] – Advisory : Log file reset.

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[05/06/2011 5:28 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/06/2011 5:28 AM] – SUCCESS :Performing global autoresponder signup if specified.

[winning]

The above message was from [eStore_post_payment_debug.log]. And, I found more message in [ipn_handle_debug.log].

[05/06/2011 5:22 AM] – Advisory : Log file reset.

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[05/06/2011 5:26 AM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

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[05/06/2011 5:28 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[05/06/2011 5:28 AM] – SUCCESS :Post string :

[most of the string removed…]type=cart&mc_gross_1=3.00&mc_currency=USD&residence_country=US&transaction_subject=Shopping+Cart&payment_gross=5.00&ipn_track_id=5gpQYpaXtyasdjOKb2La6Q&

[05/06/2011 5:28 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[05/06/2011 5:28 AM] – SUCCESS :IPN successfully verified.

[05/06/2011 5:28 AM] – SUCCESS :Creating product Information to send.

[05/06/2011 5:28 AM] – SUCCESS :Transaction Type: Shopping Cart

[05/06/2011 5:28 AM] – SUCCESS :Number of Cart Items: 1

[05/06/2011 5:28 AM] – SUCCESS :Item Number: 2

[05/06/2011 5:28 AM] – SUCCESS :Item Name: Gift Card ($3) (Body Spa gift cards are an excellent gift for )

[05/06/2011 5:28 AM] – SUCCESS :Item Quantity: 1

[05/06/2011 5:28 AM] – SUCCESS :Item Price: 3.00

[05/06/2011 5:28 AM] – SUCCESS :Item Shipping: 0.00

[05/06/2011 5:28 AM] – SUCCESS :Item Currency: USD

[05/06/2011 5:28 AM] – SUCCESS :Download Link :

Gift Card ($3) (Body Spa gift cards are an excellent gift for ) – This product does not have any downloadable content

[05/06/2011 5:28 AM] – SUCCESS :Product Email successfully sent to [email removed].com.

[05/06/2011 5:28 AM] – SUCCESS :Notify Email successfully sent to [/email][email removed]ve.com.

[05/06/2011 5:28 AM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[05/06/2011 5:28 AM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[05/06/2011 5:28 AM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[05/06/2011 5:28 AM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[05/06/2011 5:28 AM] – SUCCESS :Paypal class finished.

[/email]

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[05/06/2011 6:02 AM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

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*********END OF the LOG copy.********

All the above log was for PayPal check out. Does it look normal?

I will try authorize.net and report the log here.

[amin007]

Thank you. emails were successfully sent by the plugin as shown by the following two lines:

[05/06/2011 5:28 AM] – SUCCESS :Product Email successfully sent to [email removed].com.

[05/06/2011 5:28 AM] – SUCCESS :Notify Email successfully sent to [/email][email removed]ve.com.

Your issue lies outside the plugin. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[/email]

[Author]

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