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Email settings – From address defaults to domain

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Email settings – From address defaults to domain

Tagged: email settings, name

  • This topic has 7 replies, 2 voices, and was last updated 13 years, 11 months ago by ericsbc.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • June 11, 2011 at 2:33 pm #3571
    ericsbc
    Member

    Hello,

    There seems to be an issue with the from email addresses that are defined in the Email settings for eMember. Lets say you define “firstname lastname <firstname@domain2.com>” in the from settings… the name gets replaced by the domain name like so…

    domain.com <firstname@domain2.com>

    (domain.com is the domain using the plugin, domain2.com is the users personal email domain)

    Any thoughts!?

    Thanks

    June 12, 2011 at 12:26 am #33266
    amin007
    Participant

    Did you save the changes in the email settings tab after you customized it? The plugin automatically takes the domain name and the admin email address value when it does not find a saved value for that field. Please hit the “Update” button in that page after you change the name.

    It is also a good idea to get a fresh build of eMember from here (just in case a file got corrupted in your current version):

    https://support.tipsandtricks-hq.com/update-request

    June 12, 2011 at 6:11 pm #33267
    ericsbc
    Member

    Yes, it was saved and we have upgraded.

    June 13, 2011 at 1:31 am #33268
    amin007
    Participant

    After the upgrade you still can’t save the email address field value as you want?

    June 13, 2011 at 1:40 am #33269
    ericsbc
    Member

    Correct, please see this screen shot.

    http://screencast.com/t/XhfhJ2xT1DaW

    We have a wp affiliate, wp estore, and wp emember running.

    We also have a domain mapping plugin that has created quite a few issues with the plugins which needed to be updated.

    Any thoughts?

    Thanks

    June 13, 2011 at 1:42 am #33270
    ericsbc
    Member

    Here is a forgotten password example: http://screencast.com/t/qHNL5W2k

    June 13, 2011 at 2:43 am #33271
    amin007
    Participant

    I have sent you an email to get site access so I can investigate this.

    June 13, 2011 at 3:50 pm #33272
    ericsbc
    Member

    Actually we got it, it was a plugin outside of yours. Thanks for the help!

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