Email notifications not working

[jhorejs1]

Launched store several weeks ago with PayPal integration. Orders can be placed through PayPal and I received the order email from PayPal, but am not receiving emails from wp Estore, neither are my clients, and email doesn’t seem to be working in we Affiliate either.

I followed instructions toggling between using WordPress mail and php email, but neither seems to work.

I can see failure in the ipn_handle debug, but don’t know what to do to correct?

Debug logs:

[09/13/2011 4:48 PM] – SUCCESS :Generating download link for single file.

[09/13/2011 4:48 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[09/13/2011 4:48 PM] – SUCCESS :Performing global autoresponder signup if specified.

[09/13/2011 4:48 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

[09/13/2011 4:48 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

[09/13/2011 4:48 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

[09/13/2011 4:48 PM] – SUCCESS :The referrer for this sale is:rstreitfeld

[09/13/2011 4:48 PM] – SUCCESS :Processing Commission for : TestDownload

[09/13/2011 4:48 PM] – SUCCESS :Total Price of the currently processing item : 0.54

[09/13/2011 4:48 PM] – SUCCESS :Using commission rate from affiliate profile

[09/13/2011 4:48 PM] – SUCCESS :Using % based commission rate for this commission. Qty:1, Total price:0.54, Commission level:40

[09/13/2011 4:48 PM] – SUCCESS :Affiliate version is greater than 4.7

[09/13/2011 4:48 PM] – SUCCESS :Sent commission email notification request to the affiliate plugin

[09/13/2011 4:48 PM] – SUCCESS :The sale has been registered in the WP Affiliate Platform Database for referrer: rstreitfeld with amount: 0.22

[09/13/2011 4:48 PM] – SUCCESS :Awarding 2nd tier commission if applicable

[09/13/2011 4:48 PM] – SUCCESS :End of tier commission check

[09/13/2011 4:48 PM] – SUCCESS :===> End Affiliate Commission Check <===

[09/13/2011 4:48 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

[09/13/2011 4:48 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[09/13/2011 4:48 PM] – SUCCESS :Post string : [redacted]

[09/13/2011 4:48 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[09/13/2011 4:48 PM] – SUCCESS :IPN successfully verified.

[09/13/2011 4:48 PM] – SUCCESS :Creating product Information to send.

[09/13/2011 4:48 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe

[09/13/2011 4:48 PM] – SUCCESS :Item Number: 2

[09/13/2011 4:48 PM] – SUCCESS :Item Name: TestDownload

[09/13/2011 4:48 PM] – SUCCESS :Item Quantity: 1

[09/13/2011 4:48 PM] – SUCCESS :Item Price: 0.54

[09/13/2011 4:48 PM] – SUCCESS :Item Shipping:

[09/13/2011 4:48 PM] – SUCCESS :Item Currency: USD

[09/13/2011 4:48 PM] – SUCCESS :Download Link :[admin removed link]

[09/13/2011 4:48 PM] – FAILURE :Error sending product Email to XXXX@xanadugallery.com.

[09/13/2011 4:48 PM] – FAILURE :Error sending notify Email to YYYY@xanadugallery.com.

[09/13/2011 4:48 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[09/13/2011 4:48 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[09/13/2011 4:48 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[09/13/2011 4:48 PM] – SUCCESS :Affiliate Commission may need to be tracked. See the “eStore_post_payment_debug.log” file for more details on commission calculation

[09/13/2011 4:48 PM] – SUCCESS :Paypal class finished.

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[admin]

This would mean that your server most likely does not allow simple PHP mail. It probably only allow SMTP mail option:

[09/13/2011 4:48 PM] - FAILURE :Error sending product Email to XXXX@xanadugallery.com.

[09/13/2011 4:48 PM] - FAILURE :Error sending notify Email to YYYY@xanadugallery.com.

You can ask your hosting provider to verify this for you.

You simply just have to get the mail functionality to work in your WordPress (example: do you as the admin get an email when someone leaves a comment in your site?). Once the email system works on your WordPress platform eStore will automatically work and be able to send emails.

This post will help:

https://support.tipsandtricks-hq.com/forums/topic/smtp-authentication-requirements

[Author]

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