EMail Notification When Member Deletes Their Account?

[algis100]

Hi. I’ve had quite a few members over the years delete their WP eMember accounts but not their PayPal recurring payments (despite our Ts&Cs stating that to cancel their membership they just need to cancel the PayPal payment) and then after several months complain to us they are still being charged. We then have to refund them for the months they are saying they have been charged after deleting their WP eMember account. Is there are way that either WP eMember or WordPress can notify us via email when a user deletes their account?
Thanks

[admin]

We can look at adding an email option on account delete feature. However, I feel that these users who are not reading the terms won’t read that email either. So a solution that you might want to try is the following:

1) Disable the account delete feature.
2) Instead, you can put a message (by editing the edit profile) that says something like the following:

Read this page to learn how you can cancel your account.

3) You can link that message to a page that tells them that they need to cancel the payment and that will automatically cancel the account.
4) You can put the following shortcode on that page so the member can just click and go through the subscription payment cancellation option:

[wp_eMember_cancel_subscription_link alias="XYZ"]

Replace XYZ with your PayPal merchant ID

[Author]

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